Constantly improving the quality of products and processes so as to consistently deliver increasing value to customers is known as
A) Reengineering.
B) Benchmarking.
C) Total quality management.
D) Just-in-time management.

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) is a management approach centered on quality, based on the participation of all members of an organization and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. It emphasizes continuous improvement in all aspects of work, from product development to customer service, to ensure that the organization consistently meets or exceeds customer expectations.

Constantly Improving the Quality of Products and Processes So as to Consistently