The behavioral aspects of service design include
A) rotating personnel at stressful points in the service design
B) administering pain early and often throughout the process
C) customer experience improvement during the steps the of service delivery
D) both A and C

Question

Quizplus · Accepted Answer

A) Rotating personnel can help alleviate stress and prevent burnout, which can lead to better service delivery.

B) Administering pain is not a recommended approach in service design as it could negatively impact the customer experience.

C) Improving the customer experience during service delivery is a critical component of service design.

Therefore, options A and C are the best choices.

The Behavioral Aspects of Service Design Include