Which of the following statements about the 3Ts model of service design is false?
A) Time refers to the duration required to perform and deliver the service.
B) Task consists of the jobs required to perform and deliver the service.
C) Treatment consists of psycho-social elements such as empathy, attitude, and consideration.
D) Tangibles consist of physical layout and space elements, and sensory elements.
Correct Answer:
Verified
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Q53: Which of the following service categories generally
Q54: In the 3Ts model of tangibles, tasks,
Q55: Which of the following is not a
Q57: The behavioral aspects of service design include
A)
Q58: Which of the following is not a
Q59: Tools for service design include all of
Q60: Service blueprinting
A) adds details on customer-server interactions
B)
Q61: Which of the following statements about the
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