Organizational change is associated with both direct and indirect costs for which leaders must be prepared. Which of the following are examples of indirect costs associated with conflict? (Select all that apply.)
A) Loss of team morale
B) Disrupted communication
C) Disability or stress claims
D) Decreased management productivity related to time spent resolving conflict
E) Loss of motivation for achieving team goals

Question

Quizplus · Accepted Answer

Dysfunctional outcomes of conflict include development of discontent, reduced group effectiveness, disrupted communication, reduced group cohesiveness, and infighting among group members, which then overrides the focus on group goals.

Organizational Change Is Associated with Both Direct and Indirect Costs