Which of the following customer service dimensions refers to a salesperson's ability to maintain a positive attitude regardless of how he or she is treated by customers?
A) communication
B) reliability
C) resilience
D) service motivation

Question

Quizplus · Accepted Answer

Resilience refers to a salesperson's ability to maintain a positive attitude regardless of how he or she is treated by customers. Communication refers to how effectively a salesperson communicates with customers. Reliability refers to a salesperson's ability to deliver on promises and meet customer expectations. Service motivation refers to a salesperson's genuine desire to help and serve customers.

Which of the Following Customer Service Dimensions Refers to a Salesperson's