After making a number of sales calls on a new customer, Frank was relieved and excited to receive a large order from this customer via cell phone while driving home from his sales territory. From an ethical perspective, what should Frank do?
A) As an order given verbally is an enforceable contract, Frank does not need to do anything more at the present time.
B) Frank should immediately confirm the details of the sale in writing to the customer to minimize any risk of disagreement due to misunderstanding.
C) As an order given verbally is not an enforceable contract, Frank needs to get a signed sales order sent by facsimile or e-mail for it to be legally binding.
D) To avoid misrepresentation, Frank needs to offer the customer the benefit of a thirty day cooling off period for orders given verbally.

Question

Quizplus · Accepted Answer

While a verbal order is generally enforceable, it is always a good idea to confirm the details of the sale in writing to minimize any risk of disagreement due to misunderstanding. This also provides a record of the agreement that can be referred to if any issues arise in the future. Therefore, Frank should immediately confirm the details of the sale in writing to the customer.

After Making a Number of Sales Calls on a New