How does the internet effect customer relationships?
A)Customers have immediate, personalized and comprehensive relationships with their suppliers without a salesperson.
B)The internet increased the need for professional salespeople to help customers identify their needs and deliver effective solutions.
C)Customers can order, check order status, review product information, and receive customer service.
D)All of the above.

Question

Quizplus · Accepted Answer

The internet has a significant impact on customer relationships in various ways. With the internet, customers can have immediate, personalized, and comprehensive relationships with their suppliers without the need for a salesperson. It also provides customers with the ability to order, check order status, review product information, and receive customer service. However, the increase in online services doesn't necessarily mean the end of salespeople's importance. The internet has increased the need for professional salespeople to help customers identify their needs and deliver effective solutions. Therefore, all the options listed above are correct.

How Does the Internet Effect Customer Relationships