Question 1

Who authored "The Giving of Orders?"

Accepted Answer

"The Giving of Orders" was authored by Mary Parker Follett.

Question 2

Which of the following is not advocated in "The Giving of Orders?"

Accepted Answer

"The Giving of Orders" emphasizes the importance of delegating authority and giving instructions based on the specific situation. It states that orders should not be rigid or inflexible, and should allow for employee discretion and initiative. However, it does not advocate for orders to be dictated with no room for decision-making by employees.

Question 3

There are four basic managerial communication patterns, in this one the manager gives up most of his or her influence and allows others to dominate exchanges.

Accepted Answer

The relinquishing communication pattern is when the manager gives up most of their influence and allows others to dominate exchanges. The controlling pattern involves dominating exchanges, the defending pattern involves responding to criticism defensively, and the developing pattern involves working collaboratively to develop solutions.

Question 4

There are four basic managerial communication patterns, in this one the manger dominates discussions, gives direction, and does not listen much to subordinates or peers.

Accepted Answer

The description given matches the controlling communication pattern, where the manager takes charge and directs the conversation without much input or feedback from others.

Question 5

Which of the following is identified by Andrew J. DuBrin as a common communication barrier?

Accepted Answer

DuBrin identifies all three options as common communication barriers. Preconceived ideas can prevent individuals from considering new information, denial of contrary information can cause individuals to ignore or reject information that does not fit their worldview, and use of personalized meaning can lead to misunderstandings if individuals assign their own unique meanings to words or phrases.

Question 6

According to Joseph Massie employees can retain the part of the message that fits his or her own interests without retaining those parts that do not. This is known as

Accepted Answer

Filtering refers to the process where an employee retains only the part of the message that fits his or her own interests and filters out those parts that do not. Distortion refers to the process where the message is changed or altered during transmission, overload refers to a situation where an employee is overwhelmed with excess information, and line loss refers to the reduction in the clarity or accuracy of the message due to various factors such as noise or distance.

Question 7

__________ is the condition of informational loss as a message passes from person or hierarchal level to another.

Accepted Answer

The answer of __________ is the condition of informational loss...

Question 8

Which of the following is not stated in B. R.S. Silverman's "Optimum Legibility Formula?"

Accepted Answer

Option A ("Get the basic facts, the complete message is not necessary") is not stated in B. R.S. Silverman's "Optimum Legibility Formula." The other options (B, C, and D) are stated in the formula.

Question 9

These are mannerisms that are not meant as communication but can be translated by perceptive observer

Accepted Answer

Adapters are unintentional behaviors such as fidgeting or scratching that serve to release nervous energy. They are not intended as communication, but an observer can infer the person's state of mind based on their adapter behavior. Affect displays and regulators, on the other hand, are intentional nonverbal behaviors intended to communicate emotion or regulate communication, respectively.

Question 10

Non-verbal communications such as waving and nodding are

Accepted Answer

The answer of Non-verbal communications such as waving and nodding...

Question 11

S. I. Hayakawa was

Accepted Answer

S. I. Hayakawa was a University President, a United States Senator, and the author of Language in Thought and Action.

Question 12

According to Samuel I. Hayakawa, __________ are statements that can be independently verified or disproved

Accepted Answer

According to Samuel I. Hayakawa, reports are statements that can be independently verified or disproved. Inferences and judgments are based on interpretation and personal opinion, while references are sources of information. Therefore, the best choice is A) reports.

Question 13

According to Samuel I. Hayakawa, ____________ are statements of the unknown made on the basis of what is known, and are the essence of all theory.

Accepted Answer

Samuel I. Hayakawa defines inferences as the statements of the unknown made on the basis of what is known and believes they are the essence of all theory.

Question 14

Which of the following would be an example of a "purr word" for police officers?

Accepted Answer

"Hero" would be a positive and flattering term for police officers, making it a "purr word." The other options are negative and potentially derogatory.

Question 15

What agency is tasked with federal interagency operational security (OPSECC) training?

Accepted Answer

The National Security Agency (NSA) is tasked with federal interagency operational security (OPSEC) training, among its other responsibilities related to information security and signals intelligence.

Question 16

For security purposes, medical records would typically be classified as

Accepted Answer

The answer of For security purposes, medical records would typically...

Question 17

Cryptographic security includes

Accepted Answer

Cryptographic security includes all three aspects - line security (protecting the communication channel), transmission security (protecting the process of transmitting data), and emanations security (protecting against unauthorized access to data via electromagnetic signals emitted by devices).

Question 18

Which of the following is a feature of a well-prepared staff meeting?

Accepted Answer

Decision items should be previewed in an advance memo to ensure that participants are prepared to discuss and make decisions, enhancing the efficiency and effectiveness of the meeting.

Question 19

Which of the following is not made public by a prosecutor?

Accepted Answer

Information given to a grand jury is not made public by a prosecutor to maintain the secrecy of the grand jury proceedings, which is a fundamental aspect of the grand jury system.

Question 20

Which of the following is not true about the Uniform Crime Reports?

Accepted Answer

The Uniform Crime Reports (UCR) are compiled by the Federal Bureau of Investigation (FBI) and are based on crime statistics reported by local police agencies. The UCRs are always made public and serve as an important source of data for researchers, policymakers, and the general public. However, they are not used internally by the FBI but instead are intended for public use. Therefore, option B is not true.

Quiz 11: Reporting for Criminal Justice: Information Management and Organizational Communications