The balanced scorecard approach emphasizes the appropriate selection of critical indicators for assessing excellence of quality.

Question

Quizplus · Accepted Answer

The balanced scorecard approach involves the selection of critical indicators for assessing performance from multiple perspectives, including financial, customer, internal processes, and learning and growth. Quality may be one of several areas of focus within these perspectives, but the approach is not specific to quality alone.

The Balanced Scorecard Approach Emphasizes the Appropriate Selection of Critical