Question 1

Relationship-oriented cultures
A) assure confidentiality
B) feel time is precious
C) include the United States and England
D) place a priority on personal relationships with customers

Accepted Answer

Relationship-oriented cultures place a high value on personal relationships with customers and prioritize building and maintaining those relationships over other factors. Examples of relationship-oriented cultures include Japan, China, and many Latin American countries.

Question 2

When you communicate with people outside of your organization in an official capacity, you are said to be
A) gatekeeping
B) fellowshipping
C) boundary spanning
D) counseling

Accepted Answer

When you communicate with people outside of your organization, you are said to be boundary spanning. This term refers to the fact that you are crossing the boundaries or borders of your organization to communicate with people in a different context or with different interests. Gatekeeping refers to the process of filtering or controlling information within an organization, fellowshipping refers to socializing or engaging in communal activities with colleagues, and counseling refers to providing guidance or advice in a supportive capacity.

Question 3

What is the best way to prevent sexual harassment?
A) have a company policy against it
B) ignore it
C) file a formal complaint at the first sign
D) downplay the seriousness of it

Accepted Answer

Having a comprehensive company policy against sexual harassment is crucial in preventing it from occurring. This policy should clearly define what constitutes sexual harassment, how to report it, and what consequences will be imposed on those who violate the policy. By establishing a culture of zero tolerance for harassment, employees feel supported and empowered to come forward if they experience or witness sexual harassment.

Question 4

In general, people aged 60 and older
A) tend to have less respect for peers
B) rarely use formal terms of address
C) make poor leaders
D) have greater respect for authority

Accepted Answer

Studies have shown that older individuals tend to have a greater respect for authority figures, such as government officials or religious leaders. This may be due to a combination of factors including life experience and cultural values. Older individuals are also often seen as natural leaders due to their experience and knowledge. Therefore, choices A, B, and C are not accurate.

Question 5

The skill of diplomatically describing the specific negative behavior of your partner and its effects on others is ________.
A) asking for feedback
B) constructive criticizing
C) responding to negative feedback
D) bullying

Accepted Answer

Constructive criticizing involves describing the negative behavior of your partner in a diplomatic and productive manner. It allows for improvement and growth in the relationship. Asking for feedback and responding to negative feedback are related, but do not necessarily involve describing negative behavior. Bullying involves using aggressive behavior to harm or intimidate someone and is not a constructive way to address negative behavior.

Question 6

According to research, multitasking in work and social media
A) works effectively to get more done, according to research
B) gives the impression that you are more trustworthy
C) gives the impression that you are more professional
D) doesn't really work

Accepted Answer

Research has shown that multitasking, particularly with social media, can actually decrease productivity and impair cognitive abilities. It can also give the impression that you are not fully focused or committed to your work, potentially harming trust and professionalism.

Question 7

The reality of social media is that people will and can see the stuff we post, and it will potentially stay around for a long time. This issue is ________.
A) association
B) editability
C) visibility and persistence
D) media matching

Accepted Answer

The issue being described is visibility and persistence, meaning that once we post something on social media, it can be seen by many people and may stay visible for a long time. Association refers to the people and other content we are linked to on social media, editability refers to our ability to alter or remove content, and media matching refers to the compatibility of different types of social media platforms. None of these concepts address the issue of long-lasting visibility.

Question 8

Relationships that are designed to help you build career success through the guidance and learning opportunities from a more experienced person are
A) special relationships
B) mentoring relationships
C) manager-employee relationships
D) co-worker relationships

Accepted Answer

Mentoring relationships are specifically designed to provide guidance and learning opportunities from a more experienced person to help build career success. Special relationships, manager-employee relationships, and co-worker relationships may provide some level of guidance or learning, but they are not necessarily designed to do so.

Question 9

Chris and I work together, but I consider him to be my best friend. We trust each other, support each other, and talk about anything and everything. What kind of relationship do Chris and I have?
A) acquaintance relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship

Accepted Answer

Chris and the speaker have a special peer relationship because they have a close and personal bond which goes beyond just being colleagues or peers who exchange information. They trust and support each other and share personal details with each other which is indicative of a more intimate and special relationship.

Question 10

Doug and Connie work in the same office. They talk about projects they are working on, but they never talk about their personal lives. What kind of relationship do they likely have?
A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship

Accepted Answer

Doug and Connie's conversation is centered on their work projects, indicating an informational peer relationship. They do not discuss personal matters, which rules out a romantic or special peer relationship. A collegial peer relationship may involve some personal conversation, but it is typically focused on work-related topics.

Question 11

Grady and Alycia work for the same company, frequently eat lunch together, and often sit next to each other in meetings. They like to talk about job-related experiences; they share helpful productivity tips with each other, and they often talk about what they did over the weekend. What kind of relationship do they have?
A) romantic relationship
B) collegial peer relationship
C) special peer relationship
D) informational peer relationship

Accepted Answer

Grady and Alycia have a collegial peer relationship because they are coworkers who frequently interact and share information and support.

Question 12

Forming messages that save face or buffer the face threats of others is called
A) report talk
B) small talk
C) rapport dynamic
D) power dynamic

Accepted Answer

Rapport dynamic involves forming messages that save face or buffer the face threats of others, focusing on building relationships and connections.

Question 13

Pat often uses the pronouns "we," "our," and "ours" and delivers orders to employees using indirect language. Pat is using which linguistic style?
A) Direct
B) Indirect
C) Masculine
D) Feminine

Accepted Answer

Pat's use of "we," "our," and "ours," along with the preference for indirect language, aligns with characteristics of a feminine linguistic style, which often emphasizes inclusivity and indirectness.

Question 14

Gossiping, spreading rumors, and teasing others are all forms of
A) physical aggression
B) sexual harassment
C) verbal aggression
D) behavioral aggression

Accepted Answer

Gossiping, spreading rumors, and teasing others are all forms of verbal aggression, which involves using words to harm or manipulate others. Physical aggression involves using physical force, such as hitting or pushing, while sexual harassment involves unwanted sexual advances or comments. Behavioral aggression is a broader category that can include both verbal and physical aggression, but gossiping, spreading rumors, and teasing specifically fall under verbal aggression.

Question 15

When discussing your company on an individual site, you should use a disclaimer such as "the views expressed on this site are my own and not those of Cap Gemini." Such concerns are an example of ________.
A) editability
B) association
C) visibility and persistence
D) media matching

Accepted Answer

The concern being addressed in this question is the association between the individual and their company. By adding a disclaimer, the individual is making it clear that their opinions and views are separate from the company they work for. This is an example of association.

Question 16

Which of the following are professional guidelines for using social media at work?
A) Match your purpose with your media.
B) Respond in a timely fashion.
C) Give praise where appropriate.
D) all of these are guidelines

Accepted Answer

All three options (A, B, and C) are professional guidelines for using social media at work. Matching your purpose with your media means choosing the appropriate platform and type of content according to the goals you want to achieve. Responding in a timely fashion shows respect for the people interacting with you and helps maintain a positive reputation. Giving praise where appropriate is a way to acknowledge and reinforce good behavior, which can improve morale and teamwork.

Question 17

Inappropriate or blurred-line communications online have resulted in someone being fired or disciplined.

Accepted Answer

Inappropriate or blurred-line communications online can have serious consequences in the workplace, and have resulted in many individuals being fired or disciplined. It is important to maintain professionalism and appropriate boundaries when communicating online, especially in the context of the workplace.

Question 18

People from results-oriented cultures prefer not to conduct business until they have established or refreshed a personal relationship.

Accepted Answer

People from relationship-oriented cultures prioritize establishing or refreshing personal relationships before conducting business, whereas those from results-oriented cultures focus more on efficiency and outcomes, often proceeding with business without the need for personal relationship building.

Question 19

Workplace friendships can improve the workplace atmosphere and communication and increase productivity.

Accepted Answer

Workplace friendships can improve employee morale, collaboration, and communication, leading to increased productivity and a positive work environment. However, it is important to maintain professionalism and respect boundaries in these friendships to avoid any negative consequences.

Question 20

It is always appropriate to criticize someone in front of managers, colleagues, and subordinates.

Accepted Answer

Criticizing someone in front of others can be counterproductive and create a negative work environment. It is better to address concerns privately and constructively with the individual.

Quiz 13: Communicating in Workplace Relationships

Relationship-oriented cultures

When you communicate with people outside of your organization in an official capacity, you are said to be

What is the best way to prevent sexual harassment?

In general, people aged 60 and older

The skill of diplomatically describing the specific negative behavior of your partner and its effects on others is ________.

According to research, multitasking in work and social media

The reality of social media is that people will and can see the stuff we post, and it will potentially stay around for a long time. This issue is ________.

Relationships that are designed to help you build career success through the guidance and learning opportunities from a more experienced person are

Chris and I work together, but I consider him to be my best friend. We trust each other, support each other, and talk about anything and everything. What kind of relationship do Chris and I have?

Doug and Connie work in the same office. They talk about projects they are working on, but they never talk about their personal lives. What kind of relationship do they likely have?

Forming messages that save face or buffer the face threats of others is called

Pat often uses the pronouns "we," "our," and "ours" and delivers orders to employees using indirect language. Pat is using which linguistic style?

Gossiping, spreading rumors, and teasing others are all forms of

When discussing your company on an individual site, you should use a disclaimer such as "the views expressed on this site are my own and not those of Cap Gemini." Such concerns are an example of ________.

Which of the following are professional guidelines for using social media at work?

Inappropriate or blurred-line communications online have resulted in someone being fired or disciplined.

People from results-oriented cultures prefer not to conduct business until they have established or refreshed a personal relationship.

Workplace friendships can improve the workplace atmosphere and communication and increase productivity.

It is always appropriate to criticize someone in front of managers, colleagues, and subordinates.