Question 1

According to the textbook, _____ can be more effective than traditional classroom training methods for teaching basic knowledge

Accepted Answer

The textbook suggests that web-based instruction can be more effective than traditional classroom training methods for teaching basic knowledge. This is because web-based instruction allows learners to go at their own pace and review material as needed, which can result in better retention and understanding of the content. Additionally, web-based instruction can be more interactive and engaging than traditional classroom methods, which can also contribute to better learning outcomes.

Question 2

During the recent management workshop Martin attended, he practiced learning how to talk to his co-workers, how to listen to what they are saying, and how to read their nonverbal communication. This workshop was designed to produce:

Accepted Answer

The workshop was designed to improve Martin's interpersonal skills, specifically in communicating with and understanding his co-workers through verbal and nonverbal communication. This type of outcome is typically associated with workshops or training programs aimed at improving social and communication skills.

Question 3

To learn how to checkout groceries at a supermarket, the newly hired Celeste watched carefully as the 15-year veteran grocery checker weighed potatoes, double-bagged gallon jugs of milk, and handled payments. The supermarket was using _____ to teach Celeste how to perform the duties of grocery checker.

Accepted Answer

On-the-job training is when an employee learns how to perform their job duties by observing and working alongside experienced employees. This is precisely what Celeste did when she watched the 15-year veteran grocery checker perform her duties. Therefore, the answer is E, on-the-job training. The other options, such as job rotation, off-site training, virtual training, and programmed instruction, are not applicable here as Celeste did not rotate between different job roles, attend training outside the supermarket, use virtual tools, or learn through instructional materials, respectively.

Question 4

Who would be most likely to provide the initial organizational orientation to a new sales employee in a large insurance company?

Accepted Answer

A member of the company's human resources department is most likely to provide the initial organizational orientation to a new sales employee in a large insurance company as they are trained to provide orientation about the company's policies and procedures, benefits, and culture. While sales managers and outstanding salespeople may provide guidance and training related to sales strategies and techniques, they may not have the comprehensive knowledge needed to provide a complete orientation to the company. Self-paced instructional materials may be helpful supplements to an orientation provided by an HR representative, but should not be relied on as the sole source of information for a new employee.

Question 5

When setting up a training system,

Accepted Answer

On-the-job training allows trainees to learn by observing experienced employees and working with actual materials, personnel, or machinery, making it the best choice when practical experience is essential for learning. Coaching, programmed instruction, and hierarchical sequencing may not be as effective for this type of training, and simultaneous training of a large group with on-the-job training may not allow for individual attention and feedback.

Question 6

Which of the following types of information is NOT typically shared during an employee orientation program?

Accepted Answer

The firm's proposed merger is not typically shared during an employee orientation program as it may be confidential information and not yet confirmed or finalized. The other options (A, B, C, E) are typical topics covered in an orientation program.

Question 7

Lena was excited that her new employer had a large group of Mexican employees. She liked having the opportunity to use her Spanish language skills. Her ability to read and write fluent Spanish is an example of:

Accepted Answer

The answer of Lena was excited that her new employer...

Question 8

Training and development activities referred to as e-learning include all of the following EXCEPT:

Accepted Answer

E-learning refers specifically to electronically based training and development activities, while on-the-job training is a traditional method of training that does not involve electronic technology.

Question 9

In many organizations, on-the-job training is the only form of training offered. In these circumstances, _____ almost always are the providers of whatever training employees receive.

Accepted Answer

Supervisors are typically responsible for providing on-the-job training in organizations where no other training is offered. They are familiar with the tasks and responsibilities of their employees and can provide guidance and support as necessary. Coworkers may also provide some training, but it is usually less structured and may not be as consistent or effective as training provided by supervisors. Internal subject matter experts and employees may also be involved in training, but this is less common in organizations where on-the-job training is the only form of training offered.

Question 10

Judy has just begun as a volunteer in the local library. Her first task is to shelve books in the non-fiction section. First, the head librarian, Colette, shows her the how the numbering sequences work in the Dewey Decimal System. Then, Judy is sent with 10 books to shelve from all over the non-fiction section. Colette watches silently as Judy shelves each book, then she discusses with Judy any mistakes she has made. Which component identified by PDI is Judy undergoing in this shelving process?

Accepted Answer

EJudy is undergoing Real-World Practice by shelving books in the actual library environment, applying what she learned about the Dewey Decimal System. She is also experiencing Accountability, as Colette reviews her work and discusses any mistakes, ensuring Judy understands the importance of correctly shelving the books.

Question 11

For which of the following jobs would you expect to find an apprenticeship program being used as the primary training tool?

Accepted Answer

An apprenticeship program is commonly used as the primary training tool for jobs that require hands-on training and technical skills, such as electricians.

Question 12

In the feature Managing Ethics and Corporate Social Responsibility: Pulp Fiction, Weyerhaeuser:

Accepted Answer

The article mentions all of the above as strategies that Weyerhaeuser uses to prioritize ethics and corporate social responsibility, including developing ethical leaders, offering leadership assessments and training through its corporate university, including ethics in formal leadership training, and using top executives as teachers in its leadership training program.

Question 13

Emotional intelligence involves recognizing and regulating emotions in ourselves and in others, and it includes:

Accepted Answer

Emotional intelligence includes all of the above: self-awareness, self-management, social awareness, and relationship management. It is the ability to understand and manage emotions, both in oneself and in others, and is important for effective communication, leadership, and building relationships.

Question 14

Which of the following is a type of on-the-job training?

Accepted Answer

Internships are a type of on-the-job training where students or recent graduates work in a specific field to gain practical experience under the guidance of experienced professionals. The other options listed are also types of training, but not specifically on-the-job training. Assessment centers and role playing are often used in hiring and development processes, interactive video training is a type of technology-based training, and programmed instruction involves self-paced learning modules.

Question 15

Which of the following statements about self-assessed training needs is true?

Accepted Answer

All of the statements about self-assessed training needs are true. Employee self-assessment can be achieved through surveys and assumes that employees have knowledge of their own weaknesses and areas of development. It is also a growing trend in many organizations and may involve self-nomination for training opportunities.

Question 16

During a recent day-long training session, Ashley and a group of co-workers were asked to solve several puzzles that required the group to work closely together. As they finished each puzzle, the group's sense of camaraderie increased. The members started the session as acquaintances and ended as friends. From this information, you would know this training session was designed to produce:

Accepted Answer

The training session was designed to produce an affective outcome, specifically to improve camaraderie and build friendships among the group. The puzzles were likely used as a tool to facilitate this outcome, but the focus was on the emotional connection between the participants rather than the acquisition of specific skills or knowledge.

Question 17

Five components are necessary to ensure that you are setting up the proper conditions for effective training. Which of the following is NOT one of the five?

Accepted Answer

Option E, "Employees need to become engaged in learning for learning's own sake" is not one of the five necessary components for effective training. The other options (A, B, C, and D) are all important components that contribute to the success of a training program.

Question 18

Which of the following questions about Six Sigma is incorrect?

Accepted Answer

Six Sigma was not invented at GE, it was developed by Bill Smith while working at Motorola in the 1980s. GE popularized and expanded its use in the 1990s.

Question 19

A manufacturing company in Georgia might conduct a _____ to determine the training needs of its recently-immigrated Guatemalan employees.

Accepted Answer

A demographic-needs analysis would assess the specific needs of a particular demographic group within an organization, such as recently-immigrated Guatemalan employees. This analysis would identify any unique training needs they may have, such as language barriers or cultural differences, and allow the company to tailor their training programs accordingly. Options A, B, C, and E are all valid types of analyses, but are not specifically geared towards addressing the needs of a specific demographic group.

Question 20

A person-needs analysis:

Accepted Answer

A person-needs analysis focuses on identifying gaps between a person's current capabilities and those needed for a particular job. It is not performed before a job-needs analysis (A), does not necessarily focus on the generic job incumbent (B), and may or may not be derived from job analysis and competency modeling (D).

Quiz 8: Training and Developing a Competitive Workforce