Job scope is the range of tasks and responsibilities at area management level
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Q3: Utilization is the ratio of output to
Q4: Strategic capacity involves decisions that deal with
Q5: Organizational Congruence is the extent to which
Q6: Geographic density is the number of units
Q7: Unit Conformity is the extent to which
Q9: Services are 'perishable' in the sense that
Q10: Chase demand is providing the same level
Q11: Demand smoothing provides the same level of
Q12: Adjusting demand to better match supply is
Q13: Capacity is the potential output of a
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