Question 1

Capacity is the potential output of a system that may be produced in a specific time, determined by the size, scale and configuration of the system's transformation inputs.

Accepted Answer

This statement accurately defines the concept of capacity.

Question 2

Schmenner and Swink's "law of bottlenecks" states that productivity is improved if the rate of flow is consistent throughout the whole process.

Accepted Answer

The law of bottlenecks, as stated by Schmenner and Swink, does indeed state that productivity is improved when the rate of flow is consistent throughout the entire process. This is because any bottleneck in the process can slow down the overall productivity, and consistent flow helps to prevent these bottlenecks from occurring.

Question 3

Utilization is the ratio of output to effective capacity

Accepted Answer

Answer is the exact opposite - utilization is the ratio of actual output to designed capacity.

Question 4

Strategic capacity involves decisions that deal with the relatively long term positioning of the organization.

Accepted Answer

Strategic capacity planning is a long-term process that deals with decisions related to the future positioning of an organization in terms of resources, capabilities, and competitive advantage. It involves analyzing current and future demand, assessing existing capacity, and identifying opportunities for growth and improvement.

Question 5

Organizational Congruence is the extent to which all managerial levels within the firm share a common vision and work together towards a common purpose

Accepted Answer

Organizational congruence refers to the alignment of all levels of management in working towards a shared vision and common goal. This ensures that everyone is on the same page and working together towards a common purpose.

Question 6

Geographic density is the number of units in an area relative to the size of the area

Accepted Answer

Geographic density is calculated as the number of units (such as people, houses, or businesses) per unit of area (such as square miles or kilometers), so it is a measure of the concentration of units in a given space.

Question 7

Unit Conformity is the extent to which units within an area are not identical

Accepted Answer

Unit Conformity refers to the extent to which units within an area are similar or identical, not how much they differ.

Question 8

Job scope is the range of tasks and responsibilities at area management level

Accepted Answer

Job scope refers to the range of tasks and responsibilities that a person is expected to handle at a certain level of management or in a specific job position.

Question 9

Services are 'perishable' in the sense that those not consumer today cannot be stored until tomorrow

Accepted Answer

Services are perishable because they cannot be stored for future use. Once the time period for which they are offered is over, any unsold capacity is lost forever.

Question 10

Chase demand is providing the same level of supply, no matter what the demand level.

Accepted Answer

Chase demand is a production strategy that adjusts the production level according to the demand level. Therefore, it does not provide the same level of supply, no matter what the demand level.

Question 11

Demand smoothing provides the same level of supply, no matter what the demand level.

Accepted Answer

Demand smoothing is a technique used to reduce the variability of demand. It involves aggregating demand over a period of time, such as a week or a month, and then using this aggregate demand to plan production. This helps to ensure that the supply level is relatively constant, even if the demand level fluctuates.

Question 12

Adjusting demand to better match supply is a strategy called 'demand management'

Accepted Answer

Demand management involves adjusting demand in order to better align it with the available supply of goods or services. This can involve a range of strategies such as changing pricing, promotions, or marketing campaigns to influence consumer behavior and reduce demand during periods of high demand.

Question 13

Capacity is the potential output of a system that may be produced in a specific time, determined by the size, scale and configuration of the system's transformation inputs:

Accepted Answer

Capacity is the maximum amount of output that can be produced in a given time period based on the system's resources and limitations. It is determined by the size, scale, and configuration of the system's transformation inputs.

Question 14

A manager is able to make the following strategic decisions when they understand capacity:
A) Whether to divest
B) Whether to increase manufacturing and service capacity levels
C) Whether to take on new commitments & business opportunities
D) B & C only
E) All of the above

Accepted Answer

Understanding capacity allows a manager to make informed decisions about divesting, adjusting manufacturing and service levels, and pursuing new commitments and business opportunities.

Question 15

Transformation inputs for the management of capacity include: 
I. Hard systems
II) Soft systems
III) Malleable systems
IV) Corruptible systems
A) I and II
B) II and III
C) I, II, and III
D) All of the choices

Accepted Answer

The answer of Transformation inputs for the management of capacity...

Question 16

Which of the following is a goal of operations management in delivering an offer to the consumer?
A) Deliver an offer at the time the customer needs it
B) Deliver an offer to the appropriate quality standard
C) Deliver an offer at the price the customer is prepared to pay
D) All of the above

Accepted Answer

All of the given options are goals of operations management in delivering an offer to the consumer. Operations management aims to provide products/services to customers timely, with the stipulated quality, and at a reasonable price. Customers expect the product/service to be delivered when they require it, meeting their expectations of quality or value, and the price they are prepared to pay. Therefore, all of these goals are crucial aspects of operations management when delivering an offer to the customer.

Question 17

Which of the following is not a reason for why rapid growth for a service business is desired?
A) New service concepts are easily copied by competitors
B) New sites are hard to come by and desirable to find before competitors
C) Access to new consumer markets
D) Patent protection
E) None of the above

Accepted Answer

The answer of Which of the following is not a...

Question 18

Adding capacity allows firms which of the following?
A) Position plants and service outlets in key areas around the world
B) Be influenced by industry trends
C) Develop the labor pool
D) All of the above

Accepted Answer

Adding capacity allows firms to do all of the above: A) Position plants and service outlets in key areas around the world, B) Be influenced by industry trends, and C) Develop the labor pool.

Question 19

The maximum output of a process that can be realistically expected under normal conditions:
A) The designed capacity
B) The effective capacity
C) The whole capacity
D) The Lean capacity
E) None of the above

Accepted Answer

The effective capacity is the maximum output that can be realistically expected under normal conditions. It takes into account factors such as machine downtime for maintenance and staffing levels. The designed capacity (A) is the maximum output under ideal conditions, which is often not achievable in reality. The whole capacity (C) and Lean capacity (D) are not commonly used terms in this context.

Question 20

The potential output of a system that may be produced in a specified time, determined by the size, scale and configuration of the system's transformation inputs refers to:
A) Bottle neck
B) Big data
C) Scheduling
D) Brainstorming
E) Capacity

Accepted Answer

The definition provided best matches the concept of capacity, which refers to the maximum potential output of a system in a specified timeframe.

Quiz 10: Capacity and Scheduling Management

Capacity is the potential output of a system that may be produced in a specific time, determined by the size, scale and configuration of the system's transformation inputs.

Schmenner and Swink's "law of bottlenecks" states that productivity is improved if the rate of flow is consistent throughout the whole process.

Utilization is the ratio of output to effective capacity

Strategic capacity involves decisions that deal with the relatively long term positioning of the organization.

Organizational Congruence is the extent to which all managerial levels within the firm share a common vision and work together towards a common purpose

Geographic density is the number of units in an area relative to the size of the area

Unit Conformity is the extent to which units within an area are not identical

Job scope is the range of tasks and responsibilities at area management level

Services are 'perishable' in the sense that those not consumer today cannot be stored until tomorrow

Chase demand is providing the same level of supply, no matter what the demand level.

Demand smoothing provides the same level of supply, no matter what the demand level.

Adjusting demand to better match supply is a strategy called 'demand management'

Capacity is the potential output of a system that may be produced in a specific time, determined by the size, scale and configuration of the system's transformation inputs:

A manager is able to make the following strategic decisions when they understand capacity:

Transformation inputs for the management of capacity include: I. Hard systems II) Soft systems III) Malleable systems IV) Corruptible systems

Which of the following is a goal of operations management in delivering an offer to the consumer?

Which of the following is not a reason for why rapid growth for a service business is desired?

Adding capacity allows firms which of the following?

The maximum output of a process that can be realistically expected under normal conditions:

The potential output of a system that may be produced in a specified time, determined by the size, scale and configuration of the system's transformation inputs refers to: