Question 1

The user's manual should document all system features and functionality.

Accepted Answer

The user's manual serves as a comprehensive guide for users to understand and operate the system effectively. Hence, it should contain documentation on all the features and functionalities to assist users in utilizing the system optimally.

Question 2

List four types of users of electronic health records (EHRs) who do not have a direct care responsibility.

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Question 3

Give two examples of what you should do if you are a member of the systems development team but you do not understand the jargon or abbreviations being used by the information systems staff.

Accepted Answer

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Question 4

Focusing on baseline data may be viewed as remaining "stuck in the box".

Accepted Answer

Focusing solely on baseline data can limit innovation and creativity, as it may prevent considering new perspectives or solutions beyond existing frameworks.

Question 5

List three factors that could delay system implementation.

Accepted Answer

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Question 6

The user manual for purchased software is developed by the facility's information system's staff.

Accepted Answer

User manuals for purchased software are typically developed by the software vendor or manufacturer, not the facility's information system's staff.

Question 7

Data mapping is used to link data from a legacy system to a newly purchased system.

Accepted Answer

Data mapping is the process of linking or matching data from one system to another. This is often done when transitioning from a legacy system to a new system.

Question 8

Operational workflow planning is the purview of the system users.

Accepted Answer

Operational workflow planning involves the planning and design of workflows to ensure efficient implementation of business operations, and it is the responsibility of the system users to plan and implement these workflows as they are the ones that interact with the system on a daily basis. They are more familiar with the system, its functionalities and the requirements of the operational workflow.

Question 9

A training manual should document all system features and functionality.

Accepted Answer

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Question 10

User managers may strongly support a project but underestimate which factors?

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Question 11

Describe why personal commitment on the part of a computer system user can help a system implementation succeed.

Accepted Answer

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Question 12

When do information systems managers give high priority to a project?

Accepted Answer

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Question 13

The value of data in the legacy systems is assessed by the information systems staff.

Accepted Answer

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Question 14

What are some indications that a systems project is likely to go forward with the support of the information systems manager?

Accepted Answer

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Question 15

It is possible to clearly understand the expected outcome of a systems project but not understand the process by which the team is obtaining the outcome.

Accepted Answer

It is possible that a team is using complex technical processes that may be difficult for the project owner to understand, but as long as the expected outcome is clear, it is not necessary for the owner to understand every step of the process.

Question 16

A training mistake is "not sufficiently funding the training process".

Accepted Answer

Insufficient funding for training can result in inadequate resources and time, leading to poor quality training and limited learning outcomes. Adequate funding ensures that there are quality trainers, training materials, and equipment for effective training.

Question 17

Give two examples of user manager trust in systems development projects.

Accepted Answer

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Question 18

Why are physicians and appointment clerks equally important team members in a clinic appointment system project?

Accepted Answer

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Question 19

A training manual should teach the user to use the new system to accomplish his or her work tasks.

Accepted Answer

Yes, a training manual is designed to provide instructions and guidance to the user on how to use the new system to perform their work duties efficiently and effectively.

Question 20

Gathering baseline data allows measurement of the future vision for an information system.

Accepted Answer

Gathering baseline data provides a starting point to measure progress towards achieving the future vision for an information system. It allows the identification of gaps and areas for improvement, as well as the evaluation of the effectiveness of any changes or enhancements made to the system.

Quiz 9: Managing Electronic Health Record Systems: Collaboration and Implementation