Buyers expect products to have a high ________,which is the degree to which all the produced units are identical and meet the promised specifications.
A) durability
B) reliability
C) conformance quality
D) form
E) performance quality

Question

Quizplus · Accepted Answer

Conformance quality refers to the degree to which all produced units meet the promised specifications and are identical in terms of their performance. Buyers expect products to have high levels of conformance quality so that they can trust that the product they receive will function as expected, and will be consistent with the quality of other units produced. Durability refers to the product's ability to withstand wear and tear over time, while reliability refers to the product's ability to perform consistently without breaking down. Form refers to the product's appearance and design, while performance quality refers to the product's ability to perform its intended function. While these factors are important to buyers, conformance quality is specifically related to consistency and adherence to specifications.

Buyers Expect Products to Have a High ________,Which Is the Degree