When the assistant is on the phone and a call comes in,what is the proper way to answer the second call?
A)"Dental Office,please hold."
B)"Dr.Smith's office.I am on the other line.Will you please call back in a few minutes?"
C)"Dr.Smith's office,this is Maryanne.May I ask who is calling and the reason for your call?" Answer the question or explain that you are on the other line and will call her back in 10 minutes.
D)Allow the voice mail to pick up the call.

Question

Quizplus · Accepted Answer

This option acknowledges the call, greets the caller, and politely asks for the reason for the call. It also allows the assistant to either take the call, put the caller on hold, or ask them to call back in a few minutes.

Answer: D 
 This option is acceptable if the office has a reliable voicemail system that will pick up the call and provide the caller with instructions on leaving a message, being transferred to another extension, or other relevant information.

When the Assistant Is on the Phone and a Call