Question 1

Dylan encourages contributions from other team members, therefore he fills the organizer role in his team.

Accepted Answer

Dylan is likely filling the facilitator role by encouraging contributions from other team members, not the organizer role which typically involves planning and structuring work.

Question 2

___ are made up of members from different functional departments within the organization.

Accepted Answer

Cross-functional teams are composed of individuals from different areas of the organization who have different skill sets, knowledge, and experience. These teams are created for a specific purpose or project and work collaboratively to achieve their goals. Self-directed teams have more autonomy over their work processes, while special purpose teams may be focused on a particular task but do not necessarily involve members from different functional areas.

Question 3

Which dysfunction of a team is defined as: If people are afraid to express their true opinions, it's difficult to gain clarity and true commitment to decisions.

Accepted Answer

B

Question 4

Jet Blue put together a ____ team made up of crew schedulers, systems operators, dispatchers, reservations agents, and other employees.

Accepted Answer

A cross-functional team is a group of individuals with different functional expertise who work towards a common goal. In this case, the Jet Blue team was made up of employees from various departments and functions within the company who collaborated to achieve a specific objective. This type of team can be effective in enhancing communication and problem-solving skills, leveraging diverse perspectives and skillsets, and achieving greater efficiency and effectiveness in project outcomes.

Question 5

A team is a group of people, ____.

Accepted Answer

While a team is a group of people working together towards a common goal, not all groups are teams. For example, a random group of people waiting in line at a grocery store are not a team.

Question 6

In the forming stage of development, team members find out what behavior is acceptable to others.

Accepted Answer

During forming stage, team members are getting to know each other and establishing the norms and expectations for behavior within the team. This includes understanding what behavior is acceptable and what is not.

Question 7

___ are made up of employees who work with minimum supervision and rotate jobs to produce an entire product or service.

Accepted Answer

This type of team fits the description given in the question, as they work with minimum supervision and rotate jobs to produce a complete product or service. Special purpose teams and cross-functional teams may also rotate jobs and collaborate, but they do not necessarily work with minimum supervision like self-directed teams do.

Question 8

Clear purpose, right people, good preparation, and right process are all the required steps to have an effective meeting.

Accepted Answer

The answer of Clear purpose, right people, good preparation, and...

Question 9

Goal Setting and Performance Management are one of the competencies that teams need.

Accepted Answer

Goal setting and performance management are important competencies for teams to ensure they are aligned with organizational goals, and to measure and improve their performance. These competencies involve setting clear objectives, defining metrics to measure success, providing feedback and support, and continuously monitoring and adjusting performance to achieve desired outcomes.

Question 10

Special purpose teams are made up of members from different functional departments within the organization.

Accepted Answer

The answer of Special purpose teams are made up of...

Question 11

A team is a unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed and hold themselves mutually accountable.

Accepted Answer

This statement accurately describes what a team is.

Question 12

Which element of teamwork is described by the following statement: "Team members need to know how well they are progressing toward meeting goals"?

Accepted Answer

Metrics that enable the team to assess progress are necessary for team members to know how well they are progressing toward meeting goals. This element of teamwork is important for tracking progress, making necessary adjustments, and ultimately achieving the team's objectives.

Question 13

Very few of us have had negative experiences with teams.

Accepted Answer

It is common for people to have had negative experiences with teams, whether it be due to conflicts or lack of productivity. While some may have had positive experiences, it is not accurate to generalize and say very few have had negative ones.

Question 14

Even in self-directed teams, effective self-management can't happen unless the leader marks out a clear direction for the team's work.

Accepted Answer

Self-directed teams still need guidance and direction from a leader to ensure they are working towards a common goal and meeting expectations. Without clear direction, the team may struggle to self-manage effectively.

Question 15

Free riding and social loafing are not the same things.

Accepted Answer

The answer of Free riding and social loafing are not...

Question 16

Which of the following is a common dysfunction of a team?

Accepted Answer

All of these are common dysfunctions of a team according to Patrick Lencioni's Five Dysfunctions of a Team model. Lack of trust, lack of commitment, and avoidance of accountability are all common issues that prevent teams from functioning effectively.

Question 17

___ are called project teams.

Accepted Answer

The answer of ___ are called project teams.
...

Question 18

A basketball team that consists of many stars will not succeed unless the team also ___.

Accepted Answer

A basketball team consisting of many stars will not be successful unless the team defines roles, promotes collaboration, and unites in a common mission. Defining roles helps each player understand their responsibilities and helps to avoid conflicts on the court. Promoting collaboration helps players work together, and unites in a common mission helps players work towards the same goal. All of these factors are essential for a successful basketball team.

Question 19

Mark Gray was put in charge of a failing department. He pushed two members of his team into a pool as a joke because they were arguing. This proved to be an effective action because it got Mark's team members to start trusting each other more.

Accepted Answer

The answer of Mark Gray was put in charge of...

Question 20

Which effective team characteristic is defined as: Individual members set aside personal agendas and focus on what's best for the team.

Accepted Answer

Results orientation is the characteristic where team members prioritize the team's goals and outcomes over their personal agendas. This focus ensures that actions and decisions are aligned with achieving the best possible results for the team as a whole.

Quiz 13: Managing Teams