The most important step of a difficult conversation is ___.
A) getting in the right frame of mind
B) using the ILETS model
C) seeking first to understand
D) for each person to truly hear the other

Question

Quizplus · Accepted Answer

For a difficult conversation to be successful, both parties must be willing to truly listen and understand each other's perspective. Without this crucial step, the conversation may not be productive and could potentially create more issues.

The Most Important Step of a Difficult Conversation Is ___