Which of the following are included in the preparation phase of handing difficult conversations?
A) get in the right frame of mind
B) think learning, not combat
C) seek first to understand
D) all of these

Question

Quizplus · Accepted Answer

All of these options - getting in the right frame of mind, thinking about learning rather than combat, and seeking to understand first - should be part of the preparation phase for handling difficult conversations.

Which of the Following Are Included in the Preparation Phase