Question 1

____ are typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.
A) DSS
B) EIS
C) Information reporting systems
D) TPS

Accepted Answer

The description fits an Executive Information System (EIS), which is specifically designed to provide high-level information quickly and in a user-friendly format to top management. Decision Support Systems (DSS) may also convert complex data into information for decision-making, but they are not limited to top managers and can be used by lower-level employees as well. Information reporting systems may provide data and reports, but may not necessarily convert complex data into pertinent information. Transaction Processing Systems (TPS) typically do not provide high-level information for top managers.

Question 2

The evolution of organizational applications of information technology move from first-line to the top as follows:
A) business resource, networking, transaction processing systems.
B) management information systems, business resource and operations.
C) operations, business resource, strategic weapon.
D) work flow redesign, transaction processing systems, decision support systems.

Accepted Answer

The evolution of organizational applications of information technology has moved from basic operations (such as transaction processing systems) to improving overall efficiency and effectiveness of the business through business resource planning. As organizations became more reliant on technology, it has also become a strategic weapon for companies to gain a competitive advantage. Thus, the correct order of evolution is operations, business resource, strategic weapon, which is best represented by option C.

Question 3

____ is typically concerned with well-defined problems about operational issues and past events.
A) Top management
B) First-line management
C) Employees
D) Middle-management

Accepted Answer

First-line management is responsible for overseeing day-to-day operations, which are typically concerned with well-defined problems about operational issues and past events. They are the closest to the employees and ensure that tasks are being completed as efficiently and effectively as possible. Top management, on the other hand, is concerned with long-term strategic planning, while middle management acts as a bridge between top management and first-line management, coordinating and implementing plans.

Question 4

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.
A) DMAIC
B) data warehousing
C) EIS
D) benchmarking

Accepted Answer

Six Sigma follows the DMAIC methodology - Define, Measure, Analyze, Improve, and Control - to systematically identify, measure, and eliminate defects in a process or product. This approach allows organizations to make data-driven decisions and continuous improvement efforts. Data warehousing, EIS (Executive Information System), and benchmarking may be used in conjunction with Six Sigma, but they are not the core methodology.

Question 5

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:
A) data mining.
B) data processing.
C) transaction processing systems.
D) data warehousing.

Accepted Answer

Data warehousing combines all of a company's data in a single location, making it easy to access and analyze. It allows users to create reports and perform what-if analysis. Data mining is a specific technique within data warehousing that involves analyzing data to find patterns and relationships. Transaction processing systems are used to process and record day-to-day business transactions. Data processing is a general term that refers to any manipulation of data, such as formatting, sorting, or analyzing.

Question 6

____ software uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant.
A) Data warehousing
B) Data mining
C) Analytical
D) Decision support system

Accepted Answer

Data mining is the software that uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant. Data warehousing refers to the process of collecting, storing, and managing data from multiple sources, whereas analytical software helps to solve complex problems and find valuable insights by analyzing data. A decision support system is a computer-based system that helps in decision-making activities.

Question 7

Which of the following is not a step of a simplified feedback control model?
A) Take corrective action as needed
B) Establish standards of performance
C) Measure actual performance and compare to standards
D) Set organizational mission and vision

Accepted Answer

Setting organizational mission and vision is not a step in a simplified feedback control model.

Question 8

The ____ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.
A) benchmarking
B) balanced scorecard
C) management control system
D) Six Sigma

Accepted Answer

The balanced scorecard is a comprehensive management control system that includes financial and non-financial measures. It balances traditional financial measures with operational measures relating to a company's critical success factors. Benchmarking is a process of comparing one company's performance with that of others in the same industry. Management control system refers to a set of practices and tools used by organizations to manage their activities and resources effectively. Six Sigma is a quality management methodology used to reduce defects and improve processes.

Question 9

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:
A) balanced scorecard.
B) benchmarking.
C) Six Sigma.
D) ERP.

Accepted Answer

Benchmarking is the process of comparing products, services, and practices against competitors or industry leaders in order to identify areas for improvement and enhance performance. The other options are relevant concepts in management and operations, but do not specifically address the continuous measurement and comparison of performance against competitors.

Question 10

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?
A) Executive information systems
B) Decision support systems
C) Information reporting systems
D) Feedback control systems

Accepted Answer

Information reporting systems provide mid-level managers with reports that summarize data and support day-to-day decision making. Executive information systems support strategic decision making for top-level executives, decision support systems assist with complex and non-routine decision making, and feedback control systems monitor and adjust ongoing operations.

Question 11

What is the highest level of application of use of information technology?
A) Internal control for profitability
B) External application for new business forms
C) Strategic weapon
D) Networking

Accepted Answer

The highest level of application of information technology is considered to be its use as a strategic weapon, meaning that it is used to gain a competitive advantage and achieve long-term business goals. This involves leveraging technology to transform business models, processes, and operations, as well as enhancing customer experience and creating new value propositions. Internal control for profitability (A) and networking (D) are important applications of IT, but they are not considered to be at the highest level. External application for new business forms (B) could be considered a high level of application if it involves leveraging technology to create new business models and revenue streams. However, it is not as broad as the strategic use of IT.

Question 12

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?
A) Decision support systems
B) Transaction processing systems
C) Management information systems
D) Enterprise resource planning

Accepted Answer

Decision support systems are specifically designed to provide managers with tools to make decisions by allowing them to pose hypothetical scenarios using data from integrated databases. Transaction processing systems simply process large volumes of routine transactions. Management information systems provide pre-determined reports to assist with day-to-day operations. Enterprise resource planning systems integrate all aspects of a company's operations, but do not necessarily provide decision-making tools.

Question 13

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.
A) Benchmarking
B) Balanced scorecard
C) Knowledge management
D) Six Sigma

Accepted Answer

The quality standard that specifies a goal of no more than 3.4 defects per million parts is Six Sigma. Benchmarking is a process of comparing one's business processes and performance metrics to industry bests or best practices from other industries. Balanced Scorecard is a strategic management tool that aligns an organization's vision and strategy with its actions and measures performance. Knowledge management is the process of creating, sharing, using, and managing the knowledge and information of an organization.

Question 14

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:
A) transaction processing systems.
B) automated analysis systems.
C) inventory control systems.
D) decision support systems.

Accepted Answer

Transaction processing systems are designed to handle routine, day-to-day business transactions, such as sales or purchases from suppliers. They automate the organization's routine activities and process data in real-time. Automated analysis systems, on the other hand, are designed to analyze and interpret data to help in decision-making. Inventory control systems are specifically focused on managing inventory levels, while decision support systems are designed to help with complex decision-making by providing information and analysis tools. Therefore, transaction processing systems are the best choice for this question.

Question 15

The initial applications of information technology by organizations was in the area of:
A) decision support systems.
B) transaction processing systems.
C) management information systems.
D) enterprise resource planning.

Accepted Answer

The initial applications of information technology by organizations were in the area of transaction processing systems, which automate and streamline routine business transactions such as inventory management and payroll processing. Decision support systems, management information systems, and enterprise resource planning came later as more advanced applications of information technology.

Question 16

____ specify standards for employee participation, teamwork, and problem solving.
A) Budgets
B) Quality control systems
C) Reward systems
D) Statistical reports

Accepted Answer

Quality control systems often include guidelines and expectations for employee participation, teamwork, and problem solving in order to ensure consistent and effective quality outcomes. Budgets and statistical reports may not necessarily address these specific behavioral standards, and while reward systems may incentivize teamwork and problem solving, they do not necessarily provide clear guidelines for how these behaviors should be demonstrated.

Question 17

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.
A) Data warehousing
B) Data mining
C) Transaction processing
D) Business intelligence

Accepted Answer

Business intelligence refers to the use of high-tech tools and techniques to analyze a company's data in order to gain insights and make better strategic decisions. This includes data mining, reporting, and visualization tools, as well as techniques such as predictive analytics and machine learning. Data warehousing and transaction processing are important components of business intelligence, but they do not fully capture the scope and potential of this field.

Question 18

Which of the following is not a management control system?
A) Statistical reports
B) Quality control system
C) Discipline policies
D) Reward system

Accepted Answer

The answer of Which of the following is not a...

Question 19

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?
A) Executive dashboard
B) Transaction processing system
C) Executive information system
D) Information reporting system

Accepted Answer

An executive dashboard is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data. It provides a real-time summary of an organization's performance and can help identify areas that need attention. The other options, transaction processing system, executive information system, and information reporting system are not specifically designed for this purpose.

Question 20

____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.
A) Management control systems
B) MIS
C) DSS
D) TPS

Accepted Answer

Management control systems are specifically designed to help managers ensure that the organization's resources are used in the most effective way possible in order to achieve organizational objectives. This can include formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities. MIS, DSS, and TPS are all types of information systems, but they are not specifically designed for management control purposes.

Quiz 8: Using It for Coordination and Control

____ are typically based on software that can convert large amounts of complex data into pertinent information and provide that information to top managers in a timely fashion.

The evolution of organizational applications of information technology move from first-line to the top as follows:

____ is typically concerned with well-defined problems about operational issues and past events.

Six Sigma is based on a methodology referred to as ____, which provides a structured way for organizations to approach and solve problems.

The use of huge databases that combine all of a company's data and allow users to access the data directly, create reports, and obtain responses to what-if questions is referred to as:

____ software uses sophisticated decision-making processes to search raw data for patterns and relationships that may be significant.

Which of the following is not a step of a simplified feedback control model?

The ____ is a comprehensive management control system that balances traditional financial measures with operational measures relating to a company's critical success factors.

The process of continually measuring products, services, and practices against tough competitors or other organizations recognized as industry leaders is referred to as:

Which of the following provides mid-level managers with reports that summarize data and support day-to-day decision making?

What is the highest level of application of use of information technology?

Which of the following is an interactive information system that is designed to help managers at all levels make decisions through integrated databases in which a series of "what if" questions can be posed?

____ is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts.

The systems that automate the organization's routine, day-to-day business transactions such as data from sales or purchases from suppliers are called:

The initial applications of information technology by organizations was in the area of:

____ specify standards for employee participation, teamwork, and problem solving.

____ refers to the high-tech analysis of a company's data in order to make better strategic decisions.

Which of the following is not a management control system?

Which of the following is a software program that presents key business information in graphical, easy-to-interpret form and alerts managers to any deviations or unusual patterns in the data?

____ are defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities.