Business ____________________ are necessary when a permanent record is required; confidentiality is paramount; formality and sensitivity are essential; or a persuasive, well-considered presentation is important.
Correct Answer:
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Q90: Messages that offer thanks, recognition, or sympathy
Q91: You should never send a goodwill message
Q92: When writing goodwill messages, you should always
Q93: In an adjustment message, the use of
Q96: In expressing thanks or responding to goodwill
Q96: Avoid emphasizing negative words such as error,
Q97: I'm sorry for any inconvenience we may
Q98: The first sentence of a direct request
Q99: In writing goodwill messages, you need not
Q100: In the _ of a claim message,
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