In writing goodwill messages, you need not worry about promptness as you do in writing claims and other business messages.
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Q90: Messages that offer thanks, recognition, or sympathy
Q91: You should never send a goodwill message
Q92: When writing goodwill messages, you should always
Q93: In an adjustment message, the use of
Q96: In expressing thanks or responding to goodwill
Q96: Avoid emphasizing negative words such as error,
Q97: I'm sorry for any inconvenience we may
Q98: Business _ are necessary when a permanent
Q98: The first sentence of a direct request
Q100: In the _ of a claim message,
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