Which of the following IS NOT good advice with respect to leveraging customer satisfaction from a strategic point of view?
A) Understand what can go wrong in fulfilling customers' needs
B) Ensure that the quality of the core product is high
C) Flesh out all uncontrollable issues and attempt to prevent them
D) Adopt a more robust means of tracking customer satisfaction
E) Make customer satisfaction measurement an ongoing priority

Question

Quizplus · Accepted Answer

It is not possible to prevent all uncontrollable issues that may affect customer satisfaction. It is important to have contingency plans in place to minimize the impact of these issues on customers, but the focus should be on addressing them quickly and effectively rather than trying to prevent them completely.

Which of the Following IS NOT Good Advice with Respect