In service offerings, the core product is typically composed of three interrelated dimensions. What are these dimensions?
A) People, Technology, and Facilities
B) People, Processes, and Physical Evidence
C) Processes, Employees, and Facilities
D) Customers, Employees, and Processes
E) Reputation, Operations, and Quality

Question

Quizplus · Accepted Answer

The three interrelated dimensions of the core product in service offerings are people, processes, and physical evidence. People refer to the employees and customers involved in the service transaction, processes refer to the activities and procedures used to deliver the service, and physical evidence refers to the tangible elements that signal the quality of the service being provided. Choices A, C, D, and E do not accurately describe the three dimensions of the core product.

In Service Offerings, the Core Product Is Typically Composed of Three