To avoid a confrontation with a customer and to avoid telling the customer he or she is wrong, a salesperson can use the head-on approach to handling objections.

Question

Quizplus · Accepted Answer

The head-on approach involves directly addressing the customer's objection and providing factual information or a solution. It does not involve avoiding confrontation or telling the customer they are wrong.

To Avoid a Confrontation with a Customer and to Avoid