What results from allowing customers in an auto dealership service department to talk directly to the mechanic rather than to a service manager?
A) It creates a buffering role.
B) It creates a boundary-spanning role.
C) It makes the company less fluid.
D) It makes the company less responsive to customers.
Correct Answer:
Verified
Q2: What term is used for unique cognitive
Q3: Which of the following is a dimension
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Q5: When Johnson & Johnson had to cope
Q6: In which of the following types of
Q7: Which aspect of the general environment affects
Q8: Which of the following examples best illustrates
Q9: Which of the following includes those sectors
Q10: What is the function of boundary-spanning roles?
A)
Q11: Which sector in an organization's environment relates
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