In a CRM system,_____ are all areas of the business where customers have contact with the company and data may be gathered and used to guide and direct the decision making within that business unit.
A)touch points
B)focus points
C)data mining points
D)information search periods
E)observational points

Question

Quizplus · Accepted Answer

Customers provide data through these various touch points.

In a CRM System,_____ Are All Areas of the Business