Following the customer-centric approach,an interaction can occur through:
A) a salesperson
B) a tweet or Facebook posting
C) a phone call
D) a survey response
E) all of the above

Name: Following the customer-centric approach,an interaction can occur through: A) a salesperson B) a tweet or Facebook posting C) a phone call D) a survey response E) all of the above
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Question

Quizplus · Accepted Answer

Any activity or touch point a customer has with an organization,either directly or indirectly,constitutes an interaction.

Following the Customer-Centric Approach,an Interaction Can Occur Through