Question 1

Ivan wants to identify his company's core competence so he can develop successful strategies. His company hires highly qualified people to provide computer repairs for its customers. Every repair worker goes to customer sites with as much equipment as possible to quickly complete repairs. Unlike other computer repair companies in town, Ivan guarantees same-day repair. If repairs can't be completed on the same day, Ivan's company will probably lose that dissatisfied customer's business. What is Ivan's company's core competence?
A) Hiring workers
B) Acquiring new clients
C) Providing computer repairs
D) Providing same-day service

Accepted Answer

Ivan's company's core competence is providing same-day service, which is a unique offering compared to other computer repair companies in town.

Question 2

Melanie has developed a strategy to achieve the company's goals. Regardless of how good this is for the company, she can't get the employees to buy in to make the strategy successful. What should Melanie do?
A) Order workers to perform.
B) Tell workers when the changes will be made.
C) Tell employees what isn't changing.
D) Pay cooperative employees a bonus.

Accepted Answer

It is important to communicate what isn't changing so that employees feel some level of stability and continuity. This will help them understand what they can expect moving forward and may make them more receptive to changes in other areas of the strategy. Ordering workers to perform or solely focusing on incentives may lead to temporary compliance, but it is not sustainable in the long term and may not result in true buy-in from employees. Telling workers when changes will be made without addressing their concerns or questions may also lead to resistance or lack of motivation.

Question 3

"The increase of knowledge" is an example of a _____.
A) mission.
B) vision.
C) mechanism.
D) strategy.

Accepted Answer

The answer of "The increase of knowledge" is an example...

Quiz 13: Creating Vision and Strategic Direction

Melanie has developed a strategy to achieve the company's goals. Regardless of how good this is for the company, she can't get the employees to buy in to make the strategy successful. What should Melanie do?

"The increase of knowledge" is an example of a _____.