Your roommate is tearfully explaining why he is back together with a girlfriend that he says drives him crazy. The best listening to use in this case is _____ listening.
A) empathic
B) passive
C) confrontational
D) literal
E) selective

Question

Quizplus · Accepted Answer

Empathic listening involves listening to understand the speaker's emotions and perspective without judgment. This is the best choice in this situation because the roommate is tearful and expressing conflicting feelings about his girlfriend, and he needs someone to listen and empathize with him. A confrontational approach or literal listening may make the roommate defensive and less likely to open up, while selective or passive listening would not address his emotional needs.

Your Roommate Is Tearfully Explaining Why He Is Back Together