Question 1

Which of the following statements is not true about listening?

Accepted Answer

While listening can be a means of practicing good citizenship and conveying respect for others, it is not exclusively limited to those purposes.

Question 2

Which of the following is not an aspect of listening?

Accepted Answer

Writing is not considered an aspect of listening, as it involves the act of physically recording information, rather than receiving and processing it through one's sense of hearing.

Question 3

_____ is interpreting messages as criticism and personal attacks.

Accepted Answer

Defensive listening involves interpreting messages as criticism and personal attacks. This can cause the listener to become defensive and unwilling to listen to the speaker's message objectively.

Question 4

_____ is listening carefully for flaws in a message to refute them.

Accepted Answer

Confrontational listening involves actively looking for flaws or weaknesses in a speaker's message in order to challenge or refute them.

Question 5

Which statement is not true of the relationship between listening, civility, and ethics?

Accepted Answer

The answer of Which statement is not true of the...

Question 6

Consider the following exchange. What kind of listening is Person A exhibiting? Person A: What's up? How ya' doin'? Person B: Okay, I guess. Person A: Great! Let's go get breakfast.

Accepted Answer

Person A is exhibiting literal listening by simply using standard greeting phrases and not really listening to Person B's response.

Question 7

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: I'd like to get out of the house more on weekends. Person B: What's the matter? Don't you like my company?

Accepted Answer

Defensive listening occurs when the listener perceives a threat in someone's words and reacts defensively. In this exchange, Person B interprets Person A's desire to get out more as a personal attack or criticism, hence responding defensively.

Question 8

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: So, if y = mx + b, how do we solve for b? Person B: What?

Accepted Answer

Person B's response of "What?" suggests they were not truly paying attention to Person A, indicating pseudolistening, where someone pretends to listen but is not actually engaged.

Question 9

Consider the following exchange. What kind of listening is Person B exhibiting? Person A: A recent study showed that using a hands-free device to talk on a cell phone while you're driving is no safer than holding the cell phone to your ear. It's the act of communicating with someone who is not in the car, rather than holding the phone, that's the distraction. Person B: Who did they test? Nincompoops? I can drive and talk with no problem.

Accepted Answer

The answer of Consider the following exchange. What kind of...

Question 10

Which statement is true of hearing?

Accepted Answer

Hearing is different from listening, as hearing refers to the physical ability to receive and process sounds, whereas listening involves actively paying attention and interpreting sounds. Noise can have a negative effect on our hearing, and multitasking can also distract us from properly processing sounds.

Question 11

We use _____ listening when we want to judge the soundness of a message.

Accepted Answer

Evaluative listening involves assessing the validity of a message, analyzing the logic behind the argument, and weighing the evidence presented. This type of listening is commonly used in situations such as debates, negotiations, and decision-making processes.

Question 12

You want to make sure you learn everything for an upcoming test. The best kind of listening to engage in while sitting in class is

Accepted Answer

Comprehensive listening involves focusing on understanding the content and message being presented, which is important for learning and retaining information for a test. Active listening is also important, but it involves engaging with the speaker and asking questions, which may not be feasible in a classroom setting. Evaluative listening involves assessing the quality or value of a message, which may not be relevant for test preparation, and appreciative and empathetic listening focus more on the speaker's feelings and emotions rather than the content of the message.

Question 13

You are part of a committee that is evaluating proposals presented by contractors bidding to do some remodeling in your office. The best kind of listening for this task would be

Accepted Answer

Evaluative listening involves critically analyzing and assessing information presented. This is the most appropriate type of listening for a committee tasked with evaluating proposals from contractors.

Question 14

Your friend invited you to his senior recital. The best kind of listening to engage in would be

Accepted Answer

The best kind of listening to engage in at a senior recital would be appreciative listening. This means focusing on enjoying and experiencing the music rather than evaluating or critiquing it. It allows you to fully appreciate and support your friend's musical achievements.

Question 15

You are sitting in an evening class. Your teacher says, "If we get through this material early, we can go home a little early." You call your roommate to say you'll be home sooner than usual. You engaged in

Accepted Answer

Selective listening is the act of paying attention to only certain parts of a conversation or message, while ignoring the rest. In this case, the listener is only paying attention to the part of the message that is relevant to them, which is the possibility of going home early.

Question 16

You're sitting in a chemistry lab. Your professor has just gone through the procedures for today's experiment. At the end, she asks if there are any questions. You raise your hand and say, "I don't understand what you just said. Could you repeat it?" You were engaged in _____ listening.

Accepted Answer

Passive listening is when the listener is not fully engaged or actively processing the information being shared. Asking for repetition due to a lack of understanding indicates passive rather than active engagement with the material.

Question 17

Your roommate is tearfully explaining why he is back together with a girlfriend that he says drives him crazy. The best listening to use in this case is _____ listening.

Accepted Answer

Empathic listening involves listening to understand the speaker's emotions and perspective without judgment. This is the best choice in this situation because the roommate is tearful and expressing conflicting feelings about his girlfriend, and he needs someone to listen and empathize with him. A confrontational approach or literal listening may make the roommate defensive and less likely to open up, while selective or passive listening would not address his emotional needs.

Question 18

Your pre -school child is telling you all about his or her day in school. The best listening to use in this case is _____ listening.

Accepted Answer

Active listening would involve giving your full attention to your child, asking open-ended questions to encourage more detail, and summarizing what your child has said to show that you understand and are interested in their experiences. This approach can help to foster better communication and a stronger relationship between you and your child.

Question 19

When your pre-school child says, "Listen with your eyes, not just your ears," he or she has noticed that you are engaged in _____ listening.

Accepted Answer

Passive listening involves not fully engaging with the speaker, which can lead to missing non-verbal cues. The child is asking for more engagement beyond just hearing words.

Question 20

What would be the best self-talk statement to improve your comprehensive listening in a classroom setting?

Accepted Answer

Choice C shows active listening by making connections to previous learning and indicating that the student is engaged in the current class. This type of self-talk can help the student stay focused and retain information. The other options (A, B, and D) are not relevant to improving listening skills in a classroom setting.

Quiz 5: Civil Listening and Responding With Confirmation