Reengineering and total quality management are ________.
A) contradictory concepts
B) interrelated and complementary
C) both ideas that the Japanese developed
D) both revolutionary methods of organization change

Question

Quizplus · Accepted Answer

Reengineering and total quality management are interrelated and complementary concepts aimed at improving organizational performance. Reengineering involves radical redesign and reorganization of business processes to achieve higher levels of efficiency, while TQM is a management philosophy that focuses on continuously improving the quality of products and services by involving all employees in the process. Both concepts can be implemented together to achieve comprehensive organizational change.

Reengineering and Total Quality Management Are ________