Reengineering focuses on business functions and not business processes.
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Q18: Smaller organizations do not have to worry
Q19: Organizations are realizing that the ultimate source
Q20: Research suggests that one of the main
Q21: Total quality management is an intensive, one-time
Q22: Socio-technical systems theory asserts that organizations should
Q24: A business process is any activity that
Q25: Force field theory asserts that organizational change
Q26: The values and norms in an organization's
Q27: Revolutionary change causes repercussions at all levels
Q28: Poor quality often originates at crossover points
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