________ is a philosophy and set of practices that have been developed to improve the quality of an organization's goods and services and the efficiency with which they are produced.
A) Strategic management
B) Production management
C) Operations management
D) Total quality management

Question

Quizplus · Accepted Answer

Total quality management (TQM) is the philosophy and set of practices aimed at continuously improving the quality of an organization's goods and services and the efficiency with which they are produced. TQM involves a focus on customer satisfaction, employee involvement, continuous improvement, and data-based decision making. It is a holistic approach that is integrated into all aspects of an organization, from its culture and values to its processes and systems. TQM is widely recognized as an effective way for organizations to enhance their competitiveness and achieve long-term success.

________ Is a Philosophy and Set of Practices That Have