Organizational citizenship behavior (OCB) is behavior that is above and beyond the call of duty.

Question

Quizplus · Accepted Answer

Organizational citizenship behavior (OCB) is defined as behavior exhibited by individuals in organizations that goes beyond their job requirements or duties. OCB includes behaviors such as helping colleagues or going above and beyond what is expected, which are not necessarily required by the job or the formal reward system.

Organizational Citizenship Behavior (OCB) Is Behavior That Is Above and Beyond