Question 1

One of the biggest problems for entrepreneurs is their lack of technical skills.

Accepted Answer

Entrepreneurs often lack appropriate conceptual or human skills.

Question 2

The behavior of managers and employees has little or no effect on people and groups outside the organization.

Accepted Answer

The behavior of employees and managers affects people and groups inside and outside the organization, as well as the organization itself.

Question 3

In an open system, an organization absorbs resources from its external environment, converts or transforms those resources into goods and services, and returns them to that environment, where they are bought by customers.

Accepted Answer

This statement accurately describes the basic process of how an open system operates.

Question 4

At the output stage of the open-systems view, the organization releases finished goods and services to its external environment, where customers purchase and use them to satisfy their needs.

Accepted Answer

This statement is true according to the open-systems view, which sees organizations as interacting with their external environment and exchanging inputs and outputs. The output stage involves the release of finished products and services to customers who then use them to satisfy their needs.

Question 5

Metabolife was not compelled by law to disclose evidence of the adverse side effects of the drug Ephedra; therefore, its refusal to do so was not unethical.

Accepted Answer

Metabolife's actions might have been legal but they were unethical.

Question 6

Global learning cannot be used to expedite global crisis management.

Accepted Answer

Today, global learning is important for tackling the challenging issue of global crisis management.

Question 7

Workforce diversity presents three challenges for employees and their managers: fairness and justice, decision making and performance, and flexibility.

Accepted Answer

This statement is true. Workforce diversity can bring about challenges related to fairness and justice, decision making and performance, and flexibility.

Question 8

Global learning continually takes place as organizations compete worldwide for customers.

Accepted Answer

Globalization has led to increased competition among organizations worldwide. This has necessitated a global outlook amongst organizations and employees, resulting in continuous learning and development to stay competitive in the global marketplace.

Question 9

The need to reduce the costs of making and selling goods to stay competitive with companies from around the world has pushed many U.S. companies to make most of their products abroad.

Accepted Answer

The statement asserts that many U.S. companies have moved towards making their products abroad in response to the need to reduce costs and stay competitive with international companies.

Question 10

Diversity is the result of differences in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities or disabilities.

Accepted Answer

Diversity encompasses all these aspects and more. It is a broad and complex concept that includes a range of unique identities and perspectives.

Question 11

An organization's social responsibility consists of its obligations and duty toward people or groups outside the organization that are directly affected by its actions.

Accepted Answer

This statement accurately defines an organization's social responsibility, emphasizing its obligation to consider the impacts of its actions on external stakeholders.

Question 12

Ethics are the values, beliefs, and moral rules managers and employees should use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave.

Accepted Answer

Ethics provide a framework for decision making and guide behavior to align with moral principles and values.

Question 13

Union Bank of California uses the diversity of its employees to expand its customer base.

Accepted Answer

Union Bank of California has utilized the diversity of its employees to understand and serve the needs of a wider range of customers, leading to the expansion of its customer base.

Question 14

Managing in the global environment is easy because basic attitudes and responses of workers are consistent across geographical boundaries.

Accepted Answer

Organizational behavior is complex at the global level because attitudes, aspirations, and values of the workforce differ by country.

Question 15

Most organizations have a similar view about their moral responsibility towards the public and other groups that are directly affected by organizational actions.

Accepted Answer

Different organizations have different views about social responsibility.

Question 16

IKEA's OB approach revolves around simplicity, attention to detail, and responsiveness in every aspect of its actions and behavior.

Accepted Answer

The statement accurately describes IKEA's OB approach as being focused on simplicity, attention to detail, and responsiveness. This is evident in the company's unique approach to store design, product development, and customer service.

Question 17

Expatriate employees have had little impact on helping companies respond to global business challenges.

Accepted Answer

To respond to global challenges, more and more countries are rotating their employees to their overseas operations so they can learn firsthand the problems and opportunities that arise when working overseas.

Question 18

As the culture of a nation changes over time, the values or beliefs of those who live in that nation also change.

Accepted Answer

This statement is true. As a society evolves and experiences different events and influences, the values, beliefs, and attitudes of its people can also shift and change. This can be seen throughout history as different cultures have gone through periods of enlightenment, social upheaval, and technological advancement, among other things, that have influenced the way people think about the world and their place in it.

Question 19

Organizations must be responsive to the changes that take place in a society, for the changes affect all aspects of their operations.

Accepted Answer

It is important for organizations to be aware of and adapt to changes in society, as these changes can impact their customers, employees, and overall operations. Ignoring these changes can lead to a loss of competitiveness and relevance in the marketplace.

Question 20

When Ford and General Motors acquired the design skills of Italian companies like Ferrari and Lamborghini, they were engaged in global learning.

Accepted Answer

Global learning refers to the acquisition of knowledge, skills, and perspectives from diverse sources across the world. In this case, Ford and General Motors acquired design skills from Italian companies like Ferrari and Lamborghini, which is an example of global learning.

Quiz 1: Introduction to Organizational Behavior