An understanding of which of the following would help sales clerks at a department store understand the positive consequences of working hard to be courteous and agreeable to each other and to customers?
A) organizational behavior
B) scientific management
C) statistical analysis
D) evolutionary processes

Question

Quizplus · Accepted Answer

Organizational behavior focuses on how individuals and groups behave within organizations, including how they interact with each other and how their behavior affects the overall performance of the organization. By understanding organizational behavior, sales clerks can see the positive consequences of working hard to be courteous and agreeable to each other and to customers, such as increased job satisfaction, better customer service, and ultimately, higher sales.

An Understanding of Which of the Following Would Help Sales