Question 1

Today, companies report that talent management and developing global competencies are among their greatest challenges. Because of this,
A) companies are even more careful when they hire people today, because failure is costly.
B) strong business acumen and functional skills are crucial - communication training naturally happen on the joB.
C) strong business acumen and functional skills are not enough - one must also be able to communicate effectively with a variety of people both internally and externally.
D) finding the right fit is important.

Accepted Answer

Companies are facing challenges in talent management and developing global competencies, which means that strong business acumen and functional skills are not enough. Effective communication with a variety of people both internally and externally is crucial in today's business environment. Therefore, choice C is the best option that accurately reflects this situation.

Question 2

Cultural differences are always a potential explanation for any misunderstanding between people of two cultures, but they are not the only explanation.

Accepted Answer

While cultural differences can certainly play a role in misunderstandings between people of different cultures, there may be other factors at play as well. For example, communication styles or personal experiences could also contribute to a misunderstanding.

Question 3

According to the 'iceberg' model of intercultural communication, ______________ is what is what is visible?
A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Accepted Answer

Behaviors are what is visible in the 'iceberg' model of intercultural communication. Values, beliefs, and attitudes are all beneath the surface and may not be immediately apparent.

Question 4

A cultural metaphor is an innovative method for understanding the cultural mind-set of a nation by looking at cultural cues. But such a metaphor is actually a stereotype.

Accepted Answer

A cultural metaphor can be perceived as a stereotype because it generalizes the values and behaviors of a group of people without taking into account individual differences and variations within the culture.

Question 5

Two businessmen meeting for the first time are exchanging personal information. One asks the other about his children and proudly receives the following reply: "I have two sons; do you want to see pictures?" The first man answers yes and compliments the other on the good looks of his sons. After this exchange, the second man inquires about the first man's children. The first man takes out a picture of his three daughters. Upon seeing the picture, the second man exclaims: "Three daughters! Oh, I'm sorry!" What might be the reason for this response?
A) In this scenario, both businessmen are not communicating effectively.
B) In this scenario, only one of the businessmen is making an egregious communication error.
C) In this scenario, one businessman is prejudiced towards the other.
D) In this scenario, two values are at odds based upon two different perspectives.

Accepted Answer

The second man's response suggests that he believes the first man may be disappointed because he has daughters instead of sons. This could be due to differing cultural or personal values that prioritize having male children over female children. It is a case of conflicting values and perspectives rather than communication errors or prejudice.

Question 6

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____Our position on things - what we think
A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Accepted Answer

Attitudes refer to our positions or feelings towards things, indicating what we think about various issues or items.

Question 7

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____The most fundamental tenet of who we are
A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Accepted Answer

Values are the most fundamental tenet of who we are as individuals and guide our judgments and decisions.

Answer: B) Beliefs
 Beliefs are the convictions or opinions that we hold to be true, and they form the foundation of our attitudes and behaviors.

Answer: C) Attitudes
 Attitudes are our general evaluations or feelings towards people, objects, and events, and they influence our behaviors and actions.

Answer: D) Behaviors
 Behaviors are the actions we take in response to our beliefs, attitudes, and values, and they can vary depending on the situation or context.

Question 8

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____Outward manifestations - what we do
A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Accepted Answer

Behaviors are the outward manifestations of our values, attitudes, and beliefs. They are observable actions that others can see and evaluate.

Question 9

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer.
-____Truths we hold to be self-evident - what is true or not
A) Values
B) Beliefs
C) Attitudes
D) Behaviors

Accepted Answer

Beliefs are the truths we hold to be self-evident, or what we consider to be true or not. Values refer to what is important to us, attitudes refer to our predisposition towards something, and behaviors refer to the actions we take.

Question 10

Globalization deals with complexity, ambiguity, and uncertainty and involves a huge risk when communicating across borders.

Accepted Answer

Globalization involves interactions and integration of different cultures, values, and beliefs. These factors contribute to complexity, ambiguity, and uncertainty, making communication across borders risky. Language barriers, cultural differences, and misinterpretation can also add to the risk of miscommunication and potential conflicts.

Question 11

Cross-cultural adaptability is the ability to influence people who are different than you.

Accepted Answer

Cross-cultural adaptability requires not only the ability to understand and appreciate different cultural perspectives, but also the ability to communicate and influence people from those cultures.

Question 12

Culture is both visible and invisible; it is learned, shared, a powerful influence on behavior; it is systematic and organized. It is the underlying attitudes, beliefs and values of a group (both accepted and expected) that are expressed through behaviors.

Accepted Answer

Culture is indeed visible in the artifacts, symbols, language, and customs of a group, but there are also deeper, invisible aspects such as values and assumptions that shape behavior. Culture is learned through socialization, and it serves as a powerful influence on human behavior. It is also systematic and organized, with patterns of behavior that are reinforced through social norms and expectations.

Question 13

Culture is a force that operates deep in the shadows of our interactions; we are generally unaware of this force unless we experience an 'ill-fit' in a different environment or context; and obvious elements such as language are insufficient for understanding the true differences.

Accepted Answer

Culture is indeed a force that operates in the background of our interactions, and it can be challenging to notice it unless we experience a cultural shock in a new environment or context. Language is just one of the many components that shape culture, and understanding culture goes beyond surface-level differences.

Question 14

Culture is a pattern of ideas, emotions and behaviors (we've also framed it as: attitudes, beliefs, values and behaviors) that:
A) Operates on both a conscious and unconscious level
B) Is a characteristic of groups and is carried out by individuals
C) Is tangible (noticeable) below the water line
D) Both A and B

Accepted Answer

Culture operates on both a conscious and unconscious level and is a characteristic of groups that is carried out by individuals. Additionally, culture can be noticed below the surface, or "below the water line."

Quiz 1: Culture in Business Contexts

Today, companies report that talent management and developing global competencies are among their greatest challenges. Because of this,

Cultural differences are always a potential explanation for any misunderstanding between people of two cultures, but they are not the only explanation.

According to the 'iceberg' model of intercultural communication, ______________ is what is what is visible?

A cultural metaphor is an innovative method for understanding the cultural mind-set of a nation by looking at cultural cues. But such a metaphor is actually a stereotype.

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer. -____Our position on things - what we think

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer. -____The most fundamental tenet of who we are

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer. -____Outward manifestations - what we do

Values, attitudes, beliefs and behaviors influence us in profound ways. Match the following concepts with the correct answer. -____Truths we hold to be self-evident - what is true or not

Globalization deals with complexity, ambiguity, and uncertainty and involves a huge risk when communicating across borders.

Cross-cultural adaptability is the ability to influence people who are different than you.

Culture is both visible and invisible; it is learned, shared, a powerful influence on behavior; it is systematic and organized. It is the underlying attitudes, beliefs and values of a group (both accepted and expected) that are expressed through behaviors.

Culture is a force that operates deep in the shadows of our interactions; we are generally unaware of this force unless we experience an 'ill-fit' in a different environment or context; and obvious elements such as language are insufficient for understanding the true differences.

Culture is a pattern of ideas, emotions and behaviors (we've also framed it as: attitudes, beliefs, values and behaviors) that: