Donna is re-telling a story about a recent restaurant experience. The food she received at the restaurant was not prepared how she ordered it, and the restaurant smelled overwhelmingly of fish. Donna does not plan to return to the restaurant. When Donna's friend asks about the cleanliness of the restaurant and the wait staff, Donna doesn't remember specific details and says, "Oh, I feel like everything was just dirty. It was just so bad." Donna's response to her friend includes
A) interpretive processing.
B) schema-based distortion.
C) rational processing.
D) value-based distortion.

Question

Quizplus · Accepted Answer

Donna's response is an example of schema-based distortion, where her overall negative experience may have influenced her perception of the cleanliness and wait staff, even though she cannot recall specific details about those factors.

Donna Is Re-Telling a Story About a Recent Restaurant Experience