Question 1

The first thing that must happen for listening to occur is
A) physical reception.
B) electrochemical response.
C) conscious decision.
D) subconscious processing.

Accepted Answer

B

Question 2

The Intrapersonal Information Flow model was adapted from an earlier model developed by
A) Wolvin and Coakley.
B) Roach, Barker, and Fitch-Hauser.
C) The National Communication Association.
D) The International Listening Association.

Accepted Answer

The Intrapersonal Information Flow model was adapted from an earlier model developed by Roach, Barker, and Fitch-Hauser.

Question 3

In the Intrapersonal Information Flow model, when internal stimuli prevent one from listening, they become
A) cognitive internal.
B) external interference.
C) internal noise.
D) external stimuli.

Accepted Answer

Internal stimuli that prevent one from listening are referred to as internal noise in the Intrapersonal Information Flow model.

Question 4

Min has a headache that is preventing her from fully paying attention during class lecture. Min is experiencing
A) physical internal stimuli.
B) internal noise.
C) cognitive internal stimuli.
D) external interference.

Accepted Answer

Min's headache is an example of internal noise, which refers to distractions that originate within the listener, such as physical discomfort or psychological stress, hindering the ability to focus or pay attention.

Question 5

One's perception of something as true or real is called what?
A) a. Belief
B) Attitude
C) Script
D) Value

Accepted Answer

A belief is a psychological state in which an individual holds a proposition or premise to be true. It is one's perception or conviction of something as true or real. Attitude is a predisposition to respond to certain things in a certain way, a script is a behavioral schema or sequence of actions, and a value is a strongly held belief about what is important or desirable.

Question 6

Each morning, Ia lets the dog out, grinds coffee beans, and then lets the dog back in. This information is most likely in which of Ia's information processing bins?
A) Emotional
B) Instinctive
C) Cognitive
D) Mechanical

Accepted Answer

This routine is likely stored in the mechanical bin as it involves habitual, routine actions that Ia performs regularly without much conscious thought.

Question 7

Information pertaining to the act of blinking when your eyes need moisture would fall in which bin?
A) Emotional
B) Cognitive
C) Instinctive
D) Mechanical

Accepted Answer

The answer of Information pertaining to the act of blinking...

Question 8

The active contents of our memory is
A) active memory.
B) cognitive memory.
C) neural memory.
D) working memory.

Accepted Answer

Working memory refers to the system that actively holds and manipulates information in the mind for brief periods of time, allowing us to accomplish complex cognitive tasks such as reasoning, comprehension, and decision-making. It is also referred to as short-term memory. Therefore, D is the best choice.

Question 9

Hernando's memories of his wedding celebration from 20 years ago would most likely be stored in his
A) active memory.
B) short-term memory.
C) long-term memory.
D) working memory.

Accepted Answer

Hernando's memories of his wedding celebration from 20 years ago would most likely be stored in his long-term memory. Long-term memory is responsible for storing memories for a longer period of time, and memories that are important or emotionally significant tend to be better remembered, such as a wedding celebration. Active memory, short-term memory, and working memory are used for more recent or temporarily useful information.

Question 10

A cognitive structure consisting of representations of some defined area is a 9
A) schema.
B) script.
C) system.
D) stereotype.

Accepted Answer

A schema is a cognitive structure that represents knowledge about a defined area, such as a concept or an event. It includes information about the features, attributes, and relationships associated with the object of the schema. It organizes and guides the processing of new information and helps to make predictions and interpretations about the world.

Question 11

If our schemas and scripts are repeated over and over, which of the following will most likely happen?
A) Scripts will become unnecessary.
B) Schemas and scripts will be reinforced.
C) Schemas and scripts will decay.
D) Both the schemas and scripts will be challenged.

Accepted Answer

When our schemas and scripts are repeated over and over again, they become reinforced and gain strength in our thought patterns and behavior. This is because repetition creates neural pathways in our brains that make it easier for us to access and utilize these schemas and scripts in the future. Therefore, choice B is the most likely outcome.

Question 12

Who wrote the seminal research indicating that when narrative information triggers a familiar story line, one might rely on a script instead of incoming information?
A) Worthington and Abbot
B) Schank and Abelson
C) Barker and Kandel
D) Janusik and Bem

Accepted Answer

Schank and Abelson wrote the seminal research on script theory, which posits that our memory is organized around scripts, or frameworks for understanding familiar stories and situations. When encountering new information that fits a familiar script, we may rely on that script instead of taking in all the new information.

Question 13

"Men with British accents are more attractive and make for much better friends" is best described as a
A) people schema.
B) script.
C) stereotype.
D) tag.

Accepted Answer

The statement is a generalization or oversimplified belief about men with British accents, which fits the definition of a stereotype.

Question 14

Raewynne assumes that if she goes to law school, she will make a lot of money because lawyers are usually very wealthy. In this thinking, Raewynne is using which type of people schema?
A) Scholastic schema
B) External schema
C) Event schema
D) Occupational schema

Accepted Answer

Raewynne is using an occupational schema, which is a preconceived idea about a certain profession or job. She believes that all lawyers are wealthy, which is not necessarily true.

Question 15

Carson hears his friends talking about the recent government decision to defund a student loan program. Carson doesn't have student loans, but he feels like this could affect his friends, and so listens to learn more details. Carson is experiencing which type of schema processing?
A) Suspending information
B) Discounting information
C) Reevaluating schema
D) Contradictory schema decay

Accepted Answer

Carson is not directly affected by the decision to defund the student loan program, but he is interested in learning more because he believes it could have an impact on his friends who do have student loans. Therefore, he is suspending his own personal schema and gathering new information to understand the potential effects of the decision on his friends.

Question 16

Donna is re-telling a story about a recent restaurant experience. The food she received at the restaurant was not prepared how she ordered it, and the restaurant smelled overwhelmingly of fish. Donna does not plan to return to the restaurant. When Donna's friend asks about the cleanliness of the restaurant and the wait staff, Donna doesn't remember specific details and says, "Oh, I feel like everything was just dirty. It was just so bad." Donna's response to her friend includes
A) interpretive processing.
B) schema-based distortion.
C) rational processing.
D) value-based distortion.

Accepted Answer

Donna's response is an example of schema-based distortion, where her overall negative experience may have influenced her perception of the cleanliness and wait staff, even though she cannot recall specific details about those factors.

Question 17

Schema theory helps explain what listeners do with information in which of the following ways?
A) Schema theory shows that information processing is predictable.
B) Schema theory accounts for the effect of culture on information processing.
C) Schemas help listeners realize that context is not as important as their choice to listen.
D) Schemas help us understand that framing and priming have little influence.

Accepted Answer

Schema theory accounts for the effect of culture on information processing by suggesting that listeners use pre-existing knowledge structures (schemas) that are influenced by cultural experiences to interpret and understand new information.

Question 18

Listening will happen whether we choose to do it or not.

Accepted Answer

Listening is an active process that requires conscious effort and attention to understand the message being communicated.

Question 19

External interferences are any sign, signal, or stimulus picked up by the senses.

Accepted Answer

External interferences refer specifically to distractions or disturbances from the environment that impact communication or concentration, not all signs, signals, or stimuli picked up by the senses.

Question 20

Internal stimuli can be physical, cognitive, or emotional.

Accepted Answer

Internal stimuli can refer to bodily sensations, thoughts, or feelings.

Quiz 3: Listening and Information Processing

The first thing that must happen for listening to occur is

The Intrapersonal Information Flow model was adapted from an earlier model developed by

In the Intrapersonal Information Flow model, when internal stimuli prevent one from listening, they become

Min has a headache that is preventing her from fully paying attention during class lecture. Min is experiencing

One's perception of something as true or real is called what?

Each morning, Ia lets the dog out, grinds coffee beans, and then lets the dog back in. This information is most likely in which of Ia's information processing bins?

Information pertaining to the act of blinking when your eyes need moisture would fall in which bin?

The active contents of our memory is

Hernando's memories of his wedding celebration from 20 years ago would most likely be stored in his

A cognitive structure consisting of representations of some defined area is a 9

If our schemas and scripts are repeated over and over, which of the following will most likely happen?

Who wrote the seminal research indicating that when narrative information triggers a familiar story line, one might rely on a script instead of incoming information?

"Men with British accents are more attractive and make for much better friends" is best described as a

Raewynne assumes that if she goes to law school, she will make a lot of money because lawyers are usually very wealthy. In this thinking, Raewynne is using which type of people schema?

Carson hears his friends talking about the recent government decision to defund a student loan program. Carson doesn't have student loans, but he feels like this could affect his friends, and so listens to learn more details. Carson is experiencing which type of schema processing?

Schema theory helps explain what listeners do with information in which of the following ways?

Listening will happen whether we choose to do it or not.

External interferences are any sign, signal, or stimulus picked up by the senses.

Internal stimuli can be physical, cognitive, or emotional.