Question 1

Leaders:
A) must exercise control so that conflict does not emerge in the group
B) can expect member-to-member conflict, but not member-to-leader conflict
C) give non-conscious cues about how they perceive conflict that members follow
D) should perceive conflict as destructive to the group

Accepted Answer

Leaders give non-conscious cues about how they perceive conflict, which can shape how members respond to conflict. Additionally, conflict is not necessarily always destructive to a group and can even lead to positive outcomes. Therefore, options A and D are not accurate. Option B is also incorrect as member-to-leader conflict can and does occur in groups.

Question 2

Refusal to engage when challenged or in a disagreement:
A) is the best way to defuse conflict
B) can be a destructive conflict management strategy
C) allows the underlying issue to be addressed
D) demonstrates a characteristic way the person handles conflict

Accepted Answer

D

Question 3

Variable conflict management strategies include:
A) distracting, delaying, and confronting
B) ignoring, distracting, and compromising
C) holding firm, forcing, and soothing
D) all of these

Accepted Answer

Variable conflict management strategies include distracting, delaying, confronting, ignoring, compromising, holding firm, forcing, and soothing. Therefore, option D is the correct choice.

Question 4

Responsible group members:
A) demonstrate social maturity
B) are impulsive and self-regulating
C) do not get in conflicts with other members or the leader
D) illustrate dependability and expertise

Accepted Answer

Responsible group members demonstrate social maturity, which means they are able to interact with others in a positive and productive way.

Question 5

The Variable Conflict Management Strategies model has:
A) six categories
B) five categories
C) seven categories
D) two categories

Accepted Answer

The Variable Conflict Management Strategies model has six categories: competing, collaborating, compromising, avoiding, accommodating, and withdrawing.

Question 6

Recommended leader strategies for group members who have moderate communication skills and moderate responsible behavior are:
A) delaying, withdrawing, or distracting
B) compromising, confronting, or soothing
C) confronting, holding firm, or forcing
D) ignoring, soothing, or distracting

Accepted Answer

Compromising, confronting, or soothing are recommended leader strategies for group members who have moderate communication skills and moderate responsible behavior. Compromising can help address conflicts between group members and find a solution that satisfies everyone. Confronting can be used to address irresponsible behavior and encourage accountability. Soothing can help de-escalate tense situations and promote effective communication. Delaying, withdrawing, distracting, ignoring, holding firm, and forcing are generally not helpful in addressing issues with moderate communication skills and responsible behavior.

Question 7

_______ and _______ are the types of confrontations that are received and acted on in a positive way.
A) Strength and encouragement to action
B) Experiential and encouragement to action
C) Didactic and weakness
D) Strength and experiential

Accepted Answer

Strength and encouragement to action are types of confrontations that are received and acted on positively, as they empower and motivate individuals to take constructive steps.

Question 8

The leader should consider which of the following before initiating a confrontation?
A) Extent of established trust and safety
B) Level of members' responsibility and expertise
C) Members' usual conflict behavior
D) Therapeutic factors that have emerged in the group

Accepted Answer

The extent of established trust and safety is crucial before initiating a confrontation, as it ensures that members feel secure and are more likely to engage constructively.

Question 9

Correcting misinformation is confrontation:
A) experiential
B) didactic
C) strength
D) not a confrontation

Accepted Answer

Correcting misinformation is often a didactic process, meaning it involves teaching or intending to teach a moral lesson. It typically involves providing factual information and evidence to counteract false or misleading claims, rather than being confrontational or based on personal strength or experiences.

Question 10

It can be important to consider:
A) the emotional state of the confronter
B) the receiver's capacity for self-examination
C) if the circumstances are appropriate
D) all of these

Accepted Answer

All three of these considerations are important when confronting someone. The emotional state of the confronter can affect the tone and effectiveness of the confrontation, while the receiver's capacity for self-examination can determine whether they are able to accept and learn from the feedback. Additionally, it is important to consider whether the circumstances are appropriate for the confrontation, such as choosing a private setting and selecting a time when the receiver is not overwhelmed or preoccupied with other things.

Question 11

Confrontation is an aggressive act that can never be helpful.

Accepted Answer

Confrontation can be helpful in certain situations, such as addressing problematic behavior or standing up for oneself. However, it should be done assertively and with the intention of finding a resolution rather than simply attacking the other person.

Question 12

When confronting, the confronter should have a need to help the receiver to change.

Accepted Answer

The answer of When confronting, the confronter should have a...

Question 13

Confrontation is most useful and constructive when it is solicited.

Accepted Answer

When someone asks for feedback or welcomes confrontation, they are more likely to listen and be open to changing their behavior. Unsolicited confrontation can often lead to defensiveness and resistance. Therefore, confrontation is most useful and constructive when it is solicited.

Question 14

Confrontation involves sharing information between the sender and the receiver.

Accepted Answer

Confrontation involves openly sharing information with another person in a way that promotes understanding and problem-solving. It requires the sender and the receiver to engage in a dialogue and exchange their perspectives, opinions, and feelings to reach a mutual resolution.

Question 15

Compromising involves confrontation and negotiation.

Accepted Answer

The answer of Compromising involves confrontation and negotiation....

Question 16

The level of responsibility of group members is not solely related to their age.

Accepted Answer

The answer of The level of responsibility of group members...

Question 17

Age is a significant factor in the expertise dimension.

Accepted Answer

Expertise often accumulates over time, meaning that with age, individuals have more opportunities to gain knowledge and experience in their respective fields, thus potentially increasing their level of expertise.

Question 18

Confronting is best accomplished while both parties are intense.

Accepted Answer

Confronting is best accomplished when both parties are calm and rational, allowing for effective communication and problem-solving. Intensity can often lead to heated arguments and irrational behavior, making it harder to reach a resolution.

Question 19

The leader's motives do not affect confrontation.

Accepted Answer

The leader's motives greatly affect confrontation as they influence the approach, tone, and objectives of the confrontation, impacting its effectiveness and outcomes.

Quiz 11: Managing Conflict and Guidelines for Confrontation

Leaders:

Refusal to engage when challenged or in a disagreement:

Variable conflict management strategies include:

Responsible group members:

The Variable Conflict Management Strategies model has:

Recommended leader strategies for group members who have moderate communication skills and moderate responsible behavior are:

_ and _ are the types of confrontations that are received and acted on in a positive way.

The leader should consider which of the following before initiating a confrontation?

Correcting misinformation is confrontation:

It can be important to consider: