________ support the business processes of attracting, selling, managing, delivering, and supporting customers.
A) Enterprise resource planning systems
B) value chain management systems
C) Supplier relationship management systems
D) Supply chain management systems
E) Customer relationship management systems

Question

Quizplus · Accepted Answer

Customer relationship management (CRM) systems are specifically designed to support the business processes of attracting, selling, managing, delivering, and supporting customers. They provide a centralized database for storing customer information and can automate various tasks such as tracking customer interactions, managing sales pipelines, and providing customer support. Enterprise resource planning (ERP) systems, value chain management systems, supplier relationship management systems, and supply chain management systems may support some of these processes indirectly, but their primary focus is on different aspects of business operations. Therefore, the best choice is E - Customer relationship management systems.

________ Support the Business Processes of Attracting, Selling, Managing, Delivering