One way to gain competitive advantage using information systems is through business processes.
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Q8: With functional silos, management must query separate
Q9: Enterprise resource planning software uses one database
Q10: Cross-functional systems facilitate work of a single
Q11: A general ledger application would be an
Q12: Customer service is typically part of the
Q14: The operations function handles order entry and
Q15: Customer relationship management (CRM) is an example
Q16: ERP systems integrate sales, orders, inventory, manufacturing,
Q17: Functional silos are designed to work independently
Q18: In the past 10 years, all companies
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