A call centre used for customer service would be an example of a support activity in the value chain.
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Q35: "Doing things right" refers to
A) efficiency.
B) value
Q36: A primary activity in a value chain
Q37: The difficulty in measuring productivity is largely
Q38: IT investments can generate value by
A) limiting
Q39: An information system that allows suppliers to
Q41: Which of the following makes it difficult
Q42: Which of the following can create a
Q43: Sustained competitive advantage requires
A) companies to find
Q44: In "IT doesn't Matter," Nicholas Carr argues
Q45: Which of Porter's five forces best describes
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