Question 1

Team _____ occurs when individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

Accepted Answer

Interdependence refers to the reliance on others for information and resources in order to complete work, which is the definition given in the question. The other choices (accountability, cohesiveness, and control) do not accurately describe this concept. Independence is the opposite of interdependence and does not fit the definition given in the question.

Question 2

Which of the following statements is true?

Accepted Answer

Self-managed teams are empowered with decision-making authority, which means they are responsible for making important decisions related to their work without relying heavily on their manager. This empowerment is a key aspect of self-managed teams and allows them to work more autonomously than traditional teams. Choices B, C, and D are incorrect as they all contradict this key aspect of self-managed teams.

Question 3

Today, many virtual teams use _____ to facilitate regular collaboration and open information sharing.

Accepted Answer

Wikis are a popular tool for virtual teams to facilitate collaboration and information sharing because they allow for real-time editing and updates by multiple team members. Hand-written messages and face-to-face communication are not possible in virtual teams, while brainstorming may be difficult to coordinate across time zones and locations. E-mail can be useful for communication, but may not provide the same level of transparency and collaboration as wikis.

Question 4

According to MANAGER'S SHOPTALK in Chapter 18, ways in which leaders contribute to team success include all of the following EXCEPT:

Accepted Answer

The statement in the question is a negative question (EXCEPT). Therefore, we need to choose the option that is not mentioned in MANAGER'S SHOPTALK as a way in which leaders contribute to team success. All the given options (A, B, D, E) are mentioned in the chapter as ways in which leaders can contribute to team success, but discouraging a clash of ideas is not mentioned. Therefore, option C is the correct answer.

Question 5

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

Accepted Answer

Healthy conflict occurs when team members feel comfortable challenging each other's ideas and opinions to find the best solutions. This type of conflict is focused on achieving the team's goals rather than personal agendas and helps to build stronger relationships and better decision-making. The other options are also important aspects of effective teamwork, but they do not specifically address the concept of team members challenging each other in a constructive manner.

Question 6

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Accepted Answer

A free rider is someone who enjoys the benefits of being part of a team, but doesn't put in the same amount of work and effort as the other members. They "ride for free" and take advantage of the collective efforts of the team, without contributing equally themselves.

Question 7

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.

Accepted Answer

The three outcomes of work team effectiveness are productive output, capacity to adapt and learn, and satisfaction. Cohesiveness, commitment, leadership, and norms are all important aspects of effective teams, but they are not listed as one of the three outcomes.

Question 8

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

Accepted Answer

Effective virtual team leaders do not scrutinize electronic communication patterns. Instead, they focus on using technology to enhance communication, build trust, appreciate diversity, ensure timely responses online, and manage online socialization. Scrutinizing electronic communication patterns can create distrust and hinder effective collaboration within the team.

Question 9

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

Accepted Answer

Team processes includes the factors mentioned in the question, such as stage of development, cohesiveness, norms, and conflict resolution. Organizational conflict and team composition are separate components of the work team effectiveness model, while team characteristics is not a specific component within the model.

Question 10

All of the following are common dysfunctions of teams EXCEPT:

Accepted Answer

Results orientation is not a dysfunction of teams, but rather a desirable trait. The other options listed are common team dysfunctions according to Patrick Lencioni's model of The Five Dysfunctions of a Team.

Question 11

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

Accepted Answer

Cross-border work teams that span multiple countries and are made up of members of different nationalities are referred to as global teams. They function across national boundaries and cultural differences and often require an understanding of various languages and customs.

Question 12

Self-directed teams are _____ teams.

Accepted Answer

Self-directed teams are typically permanent teams that have a high degree of autonomy and responsibility over their work processes and outcomes. They are not temporary, ad-hoc, or task force teams.

Question 13

The LHX quality task force has a strong leader in Josh Clark. Josh runs efficient meetings, where he leads discussion and decision-making. In the end, tasks are delegated to members for subsequent follow-up. The LHX task force can best be characterized as a(n) _____.

Accepted Answer

The answer of The LHX quality task force has a...

Question 14

A task force is sometimes called a(n):

Accepted Answer

A task force is typically composed of individuals from different functions or departments within an organization, making it a cross-functional team. The other options do not fully capture the diverse nature of a task force.

Question 15

In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members.

Accepted Answer

Satisfaction pertains to the team members' feeling of contentment and happiness with the team and their work. When teams are able to meet the personal needs of their members, it usually results in higher levels of satisfaction, which is linked to increased performance and productivity. Cohesiveness pertains to how well the team members work together, commitment relates to their dedication to achieving team goals, leadership pertains to the team's ability to guide and motivate team members, and norms refer to the shared expectations and values of the team. While all of these factors contribute to work team effectiveness, satisfaction specifically relates to meeting the personal needs of team members.

Question 16

Self-directed teams consist of 5 to 20 _____ workers.

Accepted Answer

Self-directed teams are cross-functional and require employees with multiple skills and knowledge to work collaboratively towards a common goal. Union membership, wage levels, and other factors are not necessarily relevant for the formation of these teams. Therefore, choices A, B, and D are not the best options.

Question 17

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

Accepted Answer

Special-purpose teams are teams that are created outside the formal organizational structure to undertake a project of special importance or creativity. Vertical teams are formed by selecting individuals who represent various departments or functional areas to provide recommendations regarding a specific topic to upper management. Command teams are groups of managers who report directly to top management and are responsible for carrying out specific objectives. Cross-functional teams are made up of employees from different functional areas of the organization who work together to solve a specific problem or complete a project. Functional teams are created based on the formal organizational structure and are composed of individuals who perform similar tasks.

Question 18

Carolyn is a member of a work team at Creepy Clown's Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n):

Accepted Answer

Carolyn is a member of a self-directed team, which is a type of team that is responsible for their own decision-making and task execution with minimal supervision from management.

Question 19

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

Accepted Answer

Free riding refers to the behavior exhibited by some team members who do not contribute their fair share of effort to achieve the team's goals. They let others do the work while they benefit from the outcome. This behavior can create resentment and a lack of trust among team members, ultimately leading to underperformance of the team as a whole. Thus, Randy's team members who are participating much less than others and seem uninterested are exhibiting the behavior of free riding.

Question 20

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

Accepted Answer

Virtual teams use computer technology and groupware to collaborate and work on projects despite being geographically dispersed.

Quiz 18: Leading Teams