Carmen's group found itself unable to handle a conflict. The group decides to bring in an outside consultant to discuss the conflict with both sides and work toward a resolution. The group is using:
A) BATNA.
B) a bargaining zone.
C) mediation.
D) integrative negotiation.
E) distributive negotiation.

Question

Quizplus · Accepted Answer

The group is using mediation, which involves bringing in a neutral third party to facilitate a resolution to a conflict. This is different from integrative and distributive negotiation, which involve the conflicting parties working directly with each other to come to a resolution. BATNA and bargaining zone are concepts used within negotiation, but are not directly applicable to this scenario.

Carmen's Group Found Itself Unable to Handle a Conflict