According to the strategy map described in chapter 7, which of the following is NOT a type of goal?
A) Financial performance goals
B) Customer service goals
C) Internal business process goals
D) Learning and growth goals
E) External business process goals

Question

Quizplus · Accepted Answer

External business process goals are not a type of goal in the strategy map described in chapter 7. The four types of goals are financial performance goals, customer service goals, internal business process goals, and learning and growth goals.

According to the Strategy Map Described in Chapter 7, Which