Question 1

Time and motion studies that resulted in drastic reduction in the time patients spent on the operating table were pioneered by _____.

Accepted Answer

Frank Gilbreth, along with his wife Lillian Gilbreth, were pioneers in the field of time and motion studies. They applied their expertise in engineering to various fields, including healthcare, and were able to make substantial improvements in efficiency, including reducing the time patients spent on the operating table.

Question 2

Matrix Dress Designs operates using the concept of empowerment, where employees act independently and with management facilitating rather than controlling workers. These qualities represent which management approach?

Accepted Answer

The humanistic approach emphasizes the importance of treating employees as individuals, empowering them and giving them the autonomy to make decisions. This approach aligns with Matrix Dress Designs' approach to management.

Question 3

Which of these is a major criticism of scientific management?

Accepted Answer

Scientific management focused solely on maximizing productivity and efficiency, ignoring the social and human aspects of work. This approach dehumanized workers and failed to recognize that people are not simply mechanical instruments to be optimized for productivity.

Question 4

Archies' Antiques, Inc., is characterized by separation of management from ownership and by clearly defined lines of authority and responsibility. These characteristics are consistent with the principles of:

Accepted Answer

The characteristics of separation of management from ownership and clearly defined lines of authority and responsibility are consistent with the principles of bureaucratic organizations.

Question 5

The bureaucratic organizations approach is a subfield within the _____.

Accepted Answer

The bureaucratic organizations approach is a subfield within the classical perspective, as it emphasizes the importance of hierarchical structures, rules and procedures, and the division of labor in organizations.

Question 6

Which of the following is a bar graph that measures planned and completed work along each stage of production by time elapsed?

Accepted Answer

A Gantt chart is a bar graph that measures planned and completed work along each stage of production by time elapsed. Option A, a Time and Work chart, does not specify the stages of production. Option C, a Time and Motion chart, is used to study a worker's movements and time taken for tasks, but does not specify production stages. Option D, a Production and Delivery chart, does not measure completed work at each stage of production. Option E, a Gilbreth chart, analyzes work processes and motions involved in completing a task.

Question 7

The assembly line is most consistent with which of the following general principles of management?

Accepted Answer

The assembly line is based on the principle of division of work, which involves breaking down larger tasks into smaller, specialized tasks that can be performed by different workers. This increases efficiency and productivity by enabling workers to become highly skilled in their specific tasks, and by allowing for a continuous flow of work.

Question 8

Mary Parker Follett contributed to which field?

Accepted Answer

Mary Parker Follett is known for her contributions to the humanistic approach in management, emphasizing the importance of human relations and the social aspects of work.

Question 9

Max Weber felt selection of employees should be based on _____.

Accepted Answer

Max Weber believed that selection of employees should be based on their competence or skills, rather than factors such as education, connections or political skills. He argued that an efficient organization should strive to find the most qualified individuals for the job, and that this should be the primary criteria for hiring and promoting employees.

Question 10

Standardization of work and wage incentives are characteristics of:

Accepted Answer

Standardization of work and wage incentives are key features of scientific management, which was developed by Frederick Winslow Taylor in the late 19th and early 20th centuries. Scientific management aimed to increase efficiency and productivity by breaking down work processes into standardized components and using incentives to motivate workers to meet performance targets. Bureaucratic organizations (A) emphasize rules and procedures, while quantitative management (C) applies mathematical techniques to organizational problems. Administrative management (D) focuses on the overall management of organizations, rather than specific work processes or tasks. Behavioral science (E) applies social science research to the study of organizational behavior and management practices.

Question 11

Whereas scientific management focused on _____ , administrative principles approach focused on the _____.

Accepted Answer

Scientific management emphasized improving individual productivity through time and motion studies, while administrative principles focused on the overall organization and its management structure.

Question 12

The three subfields of the classical perspective include:

Accepted Answer

The classical perspective is divided into three subfields: administrative management, bureaucratic organization, and scientific management, which are all encompassed in option C. Option A is incorrect because it includes behavioral science, which is not a subfield of the classical perspective. Option B is incorrect because it includes the human relations movement, which is not a subfield of the classical perspective either. Option D is incorrect because it includes quantitative management twice and does not include bureaucratic organization.

Question 13

All of the following are characteristics of Weberian bureaucracy except:

Accepted Answer

Weberian bureaucracy does not assume that management is the same as ownership of the organization. Rather, management is separate from ownership and individuals are selected and promoted based on their technical qualifications.

Question 14

Positions organized in a hierarchy of authority is an important characteristic of:

Accepted Answer

The characteristic of positions organized in a hierarchy of authority is a key feature of bureaucratic organizations, as outlined by Max Weber. Scientific management emphasizes efficiency in production processes, quantitative management focuses on using data for decision-making, the human relations movement emphasizes the importance of social factors in the workplace, and total quality management emphasizes continuous improvement and customer satisfaction.

Question 15

According to Weber's ideas on bureaucracy, organizations should be based on which of these?

Accepted Answer

According to Weber, organizations should be based on rational authority, where authority is exercised based on impersonal rules and procedures rather than personal factors such as loyalty or family ties. Bureaucratic organizations should be structured in a hierarchical manner, with clearly defined roles and responsibilities, and decisions made based on objective criteria rather than personal preferences. Personal references or charismatic authority can lead to nepotism and favoritism, which can undermine the effectiveness and efficiency of the organization.

Question 16

_____ is considered the "father of scientific management."

Accepted Answer

Frederick W. Taylor is considered the "father of scientific management" for introducing the concept of time and motion studies to improve work efficiency in the late 1800s.

Question 17

Which of the following is not a criticism of scientific management?

Accepted Answer

The careful study of tasks and jobs is actually a fundamental element of scientific management. The criticisms include that it does not appreciate the social context of work, the higher needs of workers, the variance among individuals, and tends to regard workers as uninformed and ignores their ideas and suggestions.

Question 18

UPS is successful in the small package delivery market. One important reason for this success is the concept of:

Accepted Answer

The answer of UPS is successful in the small package...

Question 19

Who is considered the "first lady of management?"

Accepted Answer

The answer of Who is considered the "first lady of...

Question 20

Frederick Taylor's contributions were in the field of:

Accepted Answer

Frederick Taylor's contributions were in the field of scientific management, which focused on improving efficiency and productivity through the scientific study of work processes and workforce management techniques. Taylor sought to streamline and standardize work tasks to reduce waste and improve productivity, and his theories had a significant impact on industrial management practices in the early 20th century.

Quiz 2: The Evolution of Management Thinking