Which of the following statements regarding service efforts and accomplishments (SEA) is not True?
A) Measures of service efforts, or input measures, relate to the amount of financial and nonfinancial resources (such as money and materials) used in a program or process.
B) Effort measures relate service efforts to outputs of service and to outcomes or results of services.
C) Output measures are quantity measures that reflect either the quantity of a service provided or the quantity of service provided that meets a specified quality requirement.
D) Outcome measures gauge accomplishments, or the results of services provided.

Question

Quizplus · Accepted Answer

Effort measures relate service efforts to outputs, but not necessarily to outcomes. Output measures (choice C) reflect the quantity of a service provided, while outcome measures (choice D) gauge the results of services provided. Choice A is true, as measures of service efforts relate to the resources used in a program or process. Similarly, choice C is true, as it describes what output measures are.

Which of the Following Statements Regarding Service Efforts and Accomplishments