Balanced scorecards integrate all of the following into a document that can be shared with employees and stakeholders except:
A) GASB financial reporting standards.
B) Internal business processes measures.
C) Nonfinancial measures, such as customer satisfaction.
D) Financial performance measures.

Question

Quizplus · Accepted Answer

Balanced scorecards do not necessarily include GASB financial reporting standards, as they are specific to government reporting and may not be relevant to all organizations using the balanced scorecard methodology. However, balanced scorecards do typically integrate internal business processes measures, nonfinancial measures such as customer satisfaction, and financial performance measures into a single document that can be shared with employees and stakeholders.

Balanced Scorecards Integrate All of the Following into a Document